Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314098 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Consolidated Service Center — 7312 Kingspointe Pkwy, Orlando FL, 32819

Nov 10, 2025 → Aug 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 24, 2026
✓ SLA Met (13 biz days early)
Active: 30 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (Aug 5, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
30d
▶ Clock Running
Status: Scheduled
Jun 23 → Aug 5, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 5 → Aug 5, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 23 Ready for Release ⏸ Paused 152
Jun 23 → Aug 5 Scheduled ▶ Running 30 30
Aug 5 → Aug 5 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Holding 152.9d (excluded)
Coordinators 30.5d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
152.9 days
Coordinators
30.5 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 24, 2026 Completed: Aug 5, 2026 (19 days early)
📅
182.9 days Total Age
⏱️
152.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
29.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 152.9 days stuck in "Ready for Release"
⏱️
Total Delay 29.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d
Scheduled
30.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/23/2026 THolmes - called Richard Larenas 321-843-4295; oper; 0 xfer Bio med 352-386-7311 ( number for Bret Bradfield); Spoke to Zack. Brett is out of office. Verified S/N. proposed Aug 3. send f/u email to Brett Brett.bradfield@orlandohealth.com Zachary.myers@orlandohealth.com. Scheduling FSE Jared for 08/03.


06/23/2026 THolmes - called Richard Larenas 321-843-4295; oper; no ans no vm

06/23/2026 THolmes - called Jadniel Serrer 321-842-8532 busy signal.

06/23/2026 THolmes - called Brett Bradfield 352-386-7311 no ans no vm.


06/23/2026 THolmes - called 352-394-4071; oper; xfer to Bio Med Brian Murphy; stated to call Brett Bradfield 352-386-7311 Brett.bradfield@orlandohealth.com ; Jadniel Serrer 321-842-8532 Jadniel.serrerrodriguez@orlandohealth.com; or

Richard Larenas 321-843-4295 richard.larenas@orlandohealth.com


06/22/2026 YEspino Called 407-412-2503 to speak to Eric Rivadeneira to verify the device in question. Was able to speak to Eric and he was able to confirm the device with him and he advised that this device is located at the south lake location. Email: Eric.Rivadeneira@orlandohealth.com


06/22/2026 YEspino Called 352-394-4071 to speak to Eric Rivadeneira to verify the device in question. not a good contact for him because this is the main number for south lake.


06/09/2026 THolmes - Sent reply email to Quedenfeld, Sherrie, Sherrie.Quedenfeld@orlandohealth.com; Johnson, Xenos O, Xenos.Johnson@orlandohealth.com; Montenegro, Jessica M., Jessica.Montenegro@orlandohealth.com to confirm POC/ Correct location for device RD825B0345. prop FSE Jared 8/3.


05/26/2026 YEspino Called 813-770-5649 to speak to Xenos to verify the pm in question. Was unable to speak to him or leave a message because the mailbox was invalid.


05/22/2026 THolmes - Per email from Sheri 5/21. device is not at loc. called Lori Cannon 352-536-887; busy signal. Called Lori C. 352-394-4071; xfer to Bio Med, Brad stated to call imaging Xenos johnson 813-770-5649; xenos.johnson@orlandohealth.com, stated Xenos is out. Sent follow up email and looped in Lori lori.cannon@orlandohealth.com ; lori.haskins@orlandohealth.com 


05/20/2026 YEspino Sent a follow up email to Jessica,Xenos,& Sherrie to try and verify the Pm info sent in. 


05/20/2026 YEspino Called 321-841-6000 to speak to dispatch to verify the pm in quesiton. Asked to be transferred over to Xenos, but was unable to speak to them so i left a message.


05/20/2026 YEspino Called 407-767-1200 to speak to Jessica Montenegro to verify the pm in question or get the contact info for Xenos from biomed. Asked to be transferred over to Xenos Ext, Was sent over to Pj but was unable to speak to her because she's on medical leave. She advised to call dispatch @ 321-841-6000 to be assisted.


05/06/2026 YEspino (First Attempt): Emailed Quedenfeld, Sherrie <Sherrie.Quedenfeld@orlandohealth.com>& Montenegro, Jessica M. <Jessica.Montenegro@orlandohealth.com> to verify the pm in question.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120175285 - SN RD825B0345
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314098
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 153.0 business days
👷
3 Technician Assigned Jun 23, 4:17 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-03T13:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 3h
🚨 30.0 business days
📅
Dispatch Scheduled by TaVon Holmes Aug 4, 3:24 PM
Scheduled For: 2026-08-05T13:30:00.000+0000
🔧
Status: Tech On Site by Jared Heisler Aug 5, 11:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 19h
⏱️
5x Labor Added Aug 5, 11:38 AM
Type: Labor, Travel
Status: Open
Qty: 2.75, 1.5, 112
✔️
Status: Completed by Jared Heisler Aug 5, 2:42 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 8m, 0m
⏱️
Labor Added Aug 6, 2:09 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 2:16 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 23h 33m
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 24m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 30.5 business days (threshold: 2.0 business days)
Exceeded by 28.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Aug 5, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03321886 Labor Open 2.75 $0.00 Aug 5, 11:38 AM
WL-03321887 Labor Open 1.5 $275.00 Aug 5, 11:38 AM
WL-03321888 Labor Open 2.75 $0.00 Aug 5, 11:38 AM
WL-03321889 Travel Open 112 $0.00 Aug 5, 11:38 AM
WL-03321890 Travel Open 112 $0.00 Aug 5, 11:38 AM
WL-03323924 Labor Open - $38.00 Aug 6, 2:09 PM

Details