Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314099 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mather Hospital — 75 N Country Rd, Port Jefferson NY, 11777

Nov 10, 2025 → Sep 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (22 biz days early)
Active: 17 biz days
Paused: 203 biz days
🕐 Clock stopped: Tech Off Site (Sep 29, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸203d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Sep 3, 2026
203 business days (not counted)
17d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 29, 2026
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Sep 3 Ready for Release ⏸ Paused 203 —
Sep 3 → Sep 29 Scheduled ▶ Running 17 17
Sep 29 → Sep 29 Tech On Site ▶ Running 0 17
Dispatch 0.0d
Holding 203.9d (excluded)
Coordinators 18.0d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
203.9 days
Coordinators
18.0 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 29, 2026 (31 days early)
📅
220.9 days Total Age
⏱️
203.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
17.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 203.9 days stuck in "Ready for Release"
⏱️
Total Delay 17.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
203.9d
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.4d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/24/2026 DMalloy - Reminder email sent to the customer for next weeks appt. Sept 29 @9:30am

fneves@northwell.edu


09/03/2026 Rbailey - Called 631.476.2756 Spoke with Danielle she Xfer'd to Filomena. Scheduling for Sept 29 @9:30am. Dispatching WO and Sending email


09/02/2026 Rbailey - Called 631.476.2756 Spoke with Carolyn in ULS. She said Filomena was not there and to CB tomorrow


06/22/2026 Rbailey - Called 631.476.2756 Spoke with Danielle. She said that Filomena has been out since 11th returning tomorrow. Resending email for Visibility. Advising that 9th is no longer available.


06/12/2026 Rbailey - Called 631.476.2756 Spoke with Molly. She said that Filomena was not in but Filomena does handle and to resend email for visibility


06/04/2026 DMalloy - First Contact email sent to customer confirming Filomena Neves the device location, serial number and proposed a date and time for a visit. 

fneves@northwell.edu

🔧 Work Performed
EPIQ 7C Ultrasound System - IP 67223344 - SN USO15B0483
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 67223344 - SN USO15B0483
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314099
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 204.0 business days
👷
▶
3 Technician Assigned Sep 3, 12:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-09-29T13:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 296d 23h
🚨 18.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 29, 10:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 22h
🚗
Status: Tech Off Site by Vivian Hyde Sep 29, 4:11 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 46m
⏱️
▶
2 4x Labor Added Sep 29, 4:20 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 10m
🏁
Status: Closed by Vivian Hyde Sep 29, 4:52 PM
From: Completed
To: Closed
Duration in Previous: 31m
⏳ 2.9 business days
⏱️
Labor Added Oct 1, 12:12 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 1, 12:19 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
📄
Status: Ready to Bill by Timothy Amburgey Oct 1, 4:21 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 2m
💰
Status: Invoiced by Josh Longway Oct 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 38m

Bottlenecks

Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 29, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03405653 Labor Open 2 $0.00 Sep 29, 4:20 PM
WL-03405654 Labor Open 1 $0.00 Sep 29, 4:20 PM
WL-03405655 Labor Open 2 $275.00 Sep 29, 4:20 PM
WL-03405656 Travel Open 60 $0.00 Sep 29, 4:20 PM
WL-03408973 Labor Open - $38.00 Oct 1, 12:12 PM

Details