Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314099 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mather Hospital — 75 N Country Rd, Port Jefferson NY, 11777

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 0 biz days
Paused: 189 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸189d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 15, 2026
189 business days (not counted)
Created: Nov 10, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 15 Ready for Release ⏸ Paused 189 —
Dispatch 0.0d
On Track
Dispatch
0.0 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (76 days left)
📅
189.9 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Release • 277 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/22/2026 Rbailey - Called 631.476.2756 Spoke with Danielle. She said that Filomena has been out since 11th returning tomorrow. Resending email for Visibility. Advising that 9th is no longer available.


06/12/2026 Rbailey - Called 631.476.2756 Spoke with Molly. She said that Filomena was not in but Filomena does handle and to resend email for visibility


06/04/2026 DMalloy - First Contact email sent to customer confirming Filomena Neves the device location, serial number and proposed a date and time for a visit. 

fneves@northwell.edu

⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 67223344 - SN USO15B0483
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314099
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details