Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314106 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Long Island Jewish Medical Center — 27005 76th Ave, New Hyde Park NY, 11040

Nov 10, 2025 → Sep 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (4 biz days early)
Active: 4 biz days
Paused: 213 biz days
🕐 Clock stopped: Tech Off Site (Sep 24, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸213d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Sep 18, 2026
213 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 23, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 24, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Sep 18 Ready for Release ⏸ Paused 213 —
Sep 18 → Sep 23 Scheduled ▶ Running 3 3
Sep 23 → Sep 24 Tech On Site ▶ Running 1 4
Dispatch 0.0d
Holding 213.9d (excluded)
Coordinators 4.0d
Field Work 1.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
213.9 days
Coordinators
4.0 days
Over SLA
Field Work
1.2 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Sep 24, 2026 (6 days early)
📅
217.4 days Total Age
⏱️
213.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 345 days old
🚨
Primary Delay 213.9 days stuck in "Ready for Release"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
213.9d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/18/2026 DMalloy - On a 3 way call with Fady and the customer Wally Onigemo. Customer confirmed the devices that FSE Vivian can come onsite beginning next week Wednesday September 23 to Friday September 25 for the devices at this location. Emailed a confirmation. 

oonigemo@northwell.edu


09/15/2026 DMalloy - Called 718.470.3406 for Wally Onigemo. Call went straight to VM. No Answer. Left a VM for a call back. Following up with a email to schedule this device and 2 others ASAP. 

oonigemo@northwell.edu

oonigemo@nshs.edu

jesse.lattanzio@philips.com


08/31/2026 DMalloy - Called 917.209.1860 for Wally Onigemo. No answer. Left a VM for a call back. Will follow up with an email proposing FSE Vivian be onsite on Thursday 9/17/2026 at 9:00am. 

oonigemo@northwell.edu


08/25/2026 Rbailey - Called 718.470.3406 NA Left VM for Wally Onigemo. Send email to propose Vivian Hyde onsite Sept 17 @ 9


05/12/2026 DMalloy - Customer prefers to schedule closer to the month due.  

🔧 Work Performed
EPIQ 7C Ultrasound System - IP 65114344 - SN US215B0562
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 65114344 - SN US215B0562
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314106
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 214.0 business days
📅
▶
4 Dispatch Scheduled Sep 18, 11:41 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 311d 23h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-23T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 23, 1:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
🚗
Status: Tech Off Site by Vivian Hyde Sep 23, 9:08 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 31m
⏱️
4x Labor Added Sep 23, 11:24 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 20
✔️
Status: Completed by Vivian Hyde Sep 23, 11:29 PM
From: Tech Off Site
To: Completed
Duration in Previous: 2h 21m
🏁
Status: Closed by Vivian Hyde Sep 23, 11:37 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏱️
▶
2 Labor Added Sep 24, 11:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 42m
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 58m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 23, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03397652 Labor Open 2 $275.00 Sep 23, 11:24 PM
WL-03397653 Labor Open 1 $0.00 Sep 23, 11:24 PM
WL-03397654 Expenses Open 1 $0.00 Sep 23, 11:24 PM
WL-03397655 Travel Open 20 $0.00 Sep 23, 11:24 PM
WL-03398208 Labor Open - $38.00 Sep 24, 11:17 AM

Details