Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314107 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 DLP Conemaugh Memorial Medical — 1086 Franklin St, Johnstown PA, 15905

Nov 10, 2025 → Sep 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (52 biz days early)
Active: 42 biz days
Paused: 166 biz days
🕐 Clock stopped: Completed (Sep 11, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 14, 2026
166 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Jul 14 → Sep 11, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 14 Ready for Release ⏸ Paused 166 —
Jul 14 → Sep 11 Scheduled ▶ Running 42 42
Sep 11 → Sep 11 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Holding 166.9d (excluded)
Coordinators 42.7d
Field Work 0.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
166.9 days
Coordinators
42.7 days
Over SLA
Field Work
0.2 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 11, 2026 (80 days early)
📅
208.9 days Total Age
⏱️
166.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
44.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 166.9 days stuck in "Ready for Release"
⏱️
Total Delay 44.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
166.9d
Scheduled
42.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
4.2d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/14/2026 HWilliams - Received email from Katie advising this device is located at 1086 franklin street, Johnstown, PA 15909 and asking if this PM can be done at the same time as the ones scheduled for 9/10/26 - 9/11/26. Checked the dates and we can do this. Called Katie @ 814-289-7495 and left VM advising and sent FU email for paper trail. Dispatched FSE Scout for 9/10/26 - 9/11/26.

kmccombs@conemaugh.org


07/09/2026 ARoosa - Sent 1st attempt email to Katie McCombs at kmccombs@conemaugh.org

  

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
unit passed all required tests and was returned to use.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 94668333 - SN US921B1494
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314107
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 167.0 business days
👷
▶
3 Technician Assigned Jul 14, 2:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-10T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 246d 1h
🚨 43.0 business days
🔧
▶
3 Status: Tech On Site Sep 11, 4:44 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 53
✔️
Status: Completed by Scout Miller
From: Tech On Site
To: Completed
Duration in Previous: 4m
⏱️
Labor Added Sep 11, 5:13 PM
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Scout Miller Sep 11, 6:43 PM
From: Completed
To: Closed
Duration in Previous: 1h 55m
⏳ 1.7 business days
⏱️
Labor Added Sep 14, 5:51 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 11:06 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 7m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 42.7 business days (threshold: 2.0 business days)
Exceeded by 40.7 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 10, 8:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03378626 Labor Open 2 $275.00 Sep 11, 4:48 PM
WL-03378627 Labor Open 1.5 $0.00 Sep 11, 4:48 PM
WL-03378628 Travel Open 53 $0.00 Sep 11, 4:48 PM
WL-03378721 Labor Open 0.75 $0.00 Sep 11, 5:13 PM
WL-03381379 Labor Open - $38.00 Sep 14, 5:51 PM

Details