Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314107 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 DLP Conemaugh Memorial Medical — 1086 Franklin St, Johnstown PA, 15905

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 23 biz days
Paused: 166 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 14, 2026
166 business days (not counted)
23d
▶ Clock Running
Status: Scheduled
Jul 14 → Aug 15, 2026
23 business days (counted)
Running total: 23 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 14 Ready for Release ⏸ Paused 166 —
Jul 14 → Aug 15 Scheduled ▶ Running 23 23
Dispatch 0.0d
Holding 166.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
166.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
166.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 166.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
166.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/14/2026 HWilliams - Received email from Katie advising this device is located at 1086 franklin street, Johnstown, PA 15909 and asking if this PM can be done at the same time as the ones scheduled for 9/10/26 - 9/11/26. Checked the dates and we can do this. Called Katie @ 814-289-7495 and left VM advising and sent FU email for paper trail. Dispatched FSE Scout for 9/10/26 - 9/11/26.

kmccombs@conemaugh.org


07/09/2026 ARoosa - Sent 1st attempt email to Katie McCombs at kmccombs@conemaugh.org

  

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 94668333 - SN US921B1494
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314107
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 167.0 business days
👷
▶
3 Technician Assigned Jul 14, 2:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-10T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 246d 1h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 10, 8:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details