Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314108 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Allegheny Veterinary — 4224 Northern Pike, Monroeville PA, 15146

Nov 10, 2025 → Sep 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (24 biz days early)
Active: 75 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Sep 26, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 18, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 48 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 26, 2026
27 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 26, 2026
0 business days (counted)
Running total: 75 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 18 Scheduled ▶ Running 48 48
Aug 18 → Aug 18 Entered ▶ Running 0 48
Aug 18 → Sep 26 Scheduled ▶ Running 27 75
Sep 26 → Sep 26 Tech On Site ▶ Running 0 75
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 76.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
76.3 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 (8 days left)
📅
218.9 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
73.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 345 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 73.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
76.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/18/2026 HWilliams - Removed from FSE Fanfan and reassigned to FSE Scout


06/08/2026- Received email from Ralph confirming 9/25/26 @ 12:30pm, responded and dispatched FSE.  

ralph.kilgorejr@nva.com


06/08/2026 HWilliams - First contact - Called (412) 373-4200, VM/LM. FU with email. ralph.kilgorejr@nva.com

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 67114269 - SN US915D0910
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314108
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 144.0 business days
👷
▶
3 Technician Assigned Jun 9, 10:15 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-25T16:30:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 210d 21h
🚨 49.0 business days
🆕
▶
4 Status: Entered Aug 18, 5:46 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-25T16:30:00.000+0000
🚨 27.8 business days
🔧
Status: Tech On Site by Scout Miller Sep 25, 8:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 38d 2h
⏱️
▶
2 4x Labor Added Sep 25, 8:46 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Scout Miller
From: Tech On Site
To: Completed
Duration in Previous: 37m
🏁
Status: Closed by Scout Miller Sep 25, 9:10 PM
From: Completed
To: Closed
Duration in Previous: 22m
⏱️
Labor Added Sep 26, 1:30 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 29, 10:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 13h
⏳ 2.0 business days
👀
Status: L2 Review by Thomas Xenos Sep 30, 2:47 PM
From: 07e-Partial Project
To: L2 Review
Duration in Previous: 1d 4h

Bottlenecks

Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Scheduled
Duration: 27.3 business days (threshold: 2.0 business days)
Exceeded by 25.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 25, 12:30 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03401663 Labor Open 0.5 $0.00 Sep 25, 8:46 PM
WL-03401664 Labor Open 2 $275.00 Sep 25, 8:46 PM
WL-03401665 Labor Open 0.75 $0.00 Sep 25, 8:46 PM
WL-03401666 Travel Open 22 $0.00 Sep 25, 8:46 PM
WL-03402001 Labor Open - $38.00 Sep 26, 1:30 PM

Details