Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314114 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiology Assocs of Fredericksburg Massaponax Medical Park — 9530 Cosner Dr Ste 200, Fredericksburg VA, 22408

Nov 10, 2025 → Aug 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (76 biz days early)
Active: 11 biz days
Paused: 173 biz days
🕐 Clock stopped: Completed (Aug 7, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 23, 2026
173 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 23 → Aug 7, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 23 Ready for Release ⏸ Paused 173 —
Jul 23 → Aug 7 Scheduled ▶ Running 11 11
Aug 7 → Aug 7 Entered ▶ Running 0 11
Aug 7 → Aug 7 Assigned ▶ Running 0 11
Dispatch 0.0d
Holding 173.9d (excluded)
Coordinators 11.9d
Field Work 0.0d
Billing 4.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
173.9 days
Coordinators
11.9 days
Over SLA
Field Work
0.0 days
Billing
4.9 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Aug 7, 2026 (115 days early)
📅
184.9 days Total Age
⏱️
173.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 173.9 days stuck in "Ready for Release"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
173.9d
Scheduled
11.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/07/2026 RArnold - RTP Per Stone


07/23/2026 ARuby - Dispatching wo to Allan Klus

07/22/2026 Rbailey - Called 540.373.1331 pressed 3. Spoke with Theresa. She advised that Oct 1 @9 was good. (She said she had replied to email and was going to get with her IT as the reply was not visible) Sending email and Advising Planner


07/13/2026 Rbailey - Called 619.436.7714 NA Left VM for Theresa. Sending Updated email


06/26/2026 Rbailey - Sent 1st Attempt Email to Theresa Trowbridge <TTrowbridge@fredcardio.com> to Propose Allan Klus Oct 1 @9am

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 83400334 - SN USD19F0549
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314114
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 174.0 business days
👷
▶
3 Technician Assigned Jul 23, 12:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-01T13:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 255d 0h
🚨 12.0 business days
🆕
Status: Entered by Rebecca Arnold Aug 7, 10:27 AM
From: Scheduled
To: Entered
Duration in Previous: 14d 21h
👷
▶
4 Technician Assigned Aug 7, 10:32 AM
Technician Assigned → Status: Assigned → Status: Closed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 5m, 0m
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 10, 12:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 15h

Bottlenecks

Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03325421 Labor Open 0.016666666666667 $38.00 Aug 7, 10:36 AM

Details