Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314116 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NYU Langone Ambulatory Care — 1111 Franklin Ave, Garden City NY, 11530-1617

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
5 biz days remaining
Active: 5 biz days
Paused: 231 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸231d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 15, 2026
231 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 22, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 15 Ready for Release ⏸ Paused 231 —
Oct 15 → Oct 22 Scheduled ▶ Running 5 5
Dispatch 0.0d
Holding 231.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
231.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (8 days left)
📅
236.9 days Total Age
⏱️
231.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 345 days old
🚨
Primary Delay 231.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
231.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2026 DMalloy - Email received from Dawn advising that Mary Mackey has retired and she will now be the POC. She agreed to have FSE Vivian onsite on Tuesday, October 27, 2026, at 2:00pm. Emailed a confirmation. 

dawn.ruggia@nyulangone.org


10/15/2026 DMalloy - Called 516.647.1052 Mobile # located for Mary Mackey.  No answer. Left a VM for a call back. Following up with an email expressing the urgent need to get the device scheduled. Adviseed dates available Tuesday, October 27, 2026, at 2:00pm.

mary.mackey@nyulangone.org


10/08/2026 DMalloy -Called 516-213-3604 for Mary Mackey. No Answer. Left a VM for a call back. Followed up with an email proposing FSE Vivian complete this device on Tuesday, October 27, 2026 at 2pm

Caroline.Mcmillen@nyulangone.org

mary.mackey@nyulangone.org

zara.bajwa@nyulangone.org


10/06/2026 DMalloy - Follow Up email sent to the customer offering updated proposed dates.  

Caroline.Mcmillen@nyulangone.org

mary.mackey@nyulangone.org

zara.bajwa@nyulangone.org


06/22/2026 Rbailey - Called 516.213.3604 Mary Mackey. Resending email for FU as NA Left VM


06/11/2026 Rbailey - Called 516.213.3604 for Mary. NA Left VM for FU. Resending email for FU


06/04/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

mary.mackey@nyulangone.org

zara.bajwa@nyulangone.org

⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 77123278 - SN US818B1125
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314116
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 232.0 business days
👷
▶
4 Technician Assigned Oct 15, 3:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-27T04:00:00.000+0000, 2026-10-27T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 339d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-27T18:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 27, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details