Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314117 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiovascular Medical Assoc PC — 975 Stewart Ave, Garden City NY, 11530

Nov 10, 2025 → Present

🟢 On Track

PC

SLA Clock

Per client agreement · Target: Oct 30, 2026

52 biz days remaining

Active: 0 biz days

Paused: 189 biz days

▶ Clock Running

Status: Created

Nov 10 → Nov 10, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸189d

⏸ Clock Paused

Status: Ready for Release

Nov 10 → Aug 15, 2026

189 business days (not counted)

Created: Nov 10, 2025 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 10 → Nov 10	Created	▶ Running	0	0
Nov 10 → Aug 15	Ready for Release	⏸ Paused	189	—

Dispatch 0.0d

On Track

Dispatch
0.0 days

Created: Nov 10, 2025 Due: Oct 30, 2026 (76 days left)

📅

189.9 days Total Age

⏱️

0.0d in Entered Longest Stage

🔄

1 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Generating AI analysis...

On Track

Ready for Release • 277 days old

✅

No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/22/2026 Rbailey - Called 516.213.3604 Mary Mackey. Resending email for FU as NA Left VM

06/11/2026 Rbailey - Called 516.213.3604 for Mary. NA Left VM for FU. Resending email for FU

06/04/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 
mary.mackey@nyulangone.org
zara.bajwa@nyulangone.org

⚠️ Problem Description

                        EPIQ CVx Ultrasound System - IP 77697048 - SN US918B1012                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📋

Work Order Created Nov 10, 11:26 AM

Work Order: WO-01314117

Type: Preventive Maintenance

Priority: PC

✅

Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM

From: Entered

To: Ready for Release

Duration in Previous: 13m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Nov 10, 11:26 AM

Invoice #

N/A