Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314120 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Winchester Medical Center — 1840 Amherst St, Winchester VA, 22601

Nov 10, 2025 → Aug 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 18, 2026
✓ SLA Met (10 biz days early)
Active: 24 biz days
Paused: 157 biz days
🕐 Clock stopped: Completed (Aug 4, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸157d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 30, 2026
157 business days (not counted)
24d
▶ Clock Running
Status: Scheduled
Jun 30 → Aug 4, 2026
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 30 Ready for Release ⏸ Paused 157 —
Jun 30 → Aug 4 Scheduled ▶ Running 24 24
Aug 4 → Aug 4 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Holding 157.9d (excluded)
Coordinators 25.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
157.9 days
Coordinators
25.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 18, 2026 Completed: Aug 4, 2026 (14 days early)
📅
181.9 days Total Age
⏱️
157.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
24.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 157.9 days stuck in "Ready for Release"
⏱️
Total Delay 24.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
157.9d
Scheduled
25.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
2.4d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/30/2026 ARuby - Sent reminder email to Teresa Green tgreen4@valleyhealthlink.com


06/30/2026 ARuby - Rcvd email from Teresa Green, Invasive Vascular Supervisor, Interventional Radiology 540-536-7831 tgreen4@valleyhealthlink.com advising that Aug 4th works. Dispatching to Allan Klus for 8/4 @12p

06/29/2026ALuman - rcvd email from Heather and looped in IR leadership (Jason Scruggs and Teresa Green). Resent email to entire team proposing 8/4 @ noon

06/22/2026 ALuman - located contact info from install - Heather Hostetler. sent first attempt email to hhostetl@valleyhealthlink.com

06/15/2026 ALuman - called Devin Morrow 540.536.2308. busy line. sent follow up email to devin.morrow@trimedx.com

06/05/2026 ALuman - called Devin Morrow 540.536.2308, line still rings busy. sent follow up email to devin.morrow@trimedx.com

05/29/2026 ARuby - Called 540.536.2308 Devin Morrow. Busy line, hung up. Unable to LM. Sent email to devin.morrow@trimedx.com

valleyhealthimaging@trimedx.com


05/29/2026 Rbailey - Rcvd call from 540.536.2308 Devin Morrow he replaced Todd. Sending Email

devin.morrow@trimedx.com

valleyhealthimaging@trimedx.com


05/28/2026 ARuby - Rcvd email from Allie advising she would frwd email to supervisor at winchester. Sent her an email asking her to provide their info.


05/19/2026 Rbailey - Called 540.536.8000 as we rcvd an Undeliverable for Todd Gore. I spoke with BioMed/Trimedx and they could not provide the name of replacement but said I could email her manager Allie. Resending email for Updated contact allie.nicholson@trimedx.com


05/18/2026 Rbailey - Sent 1st Attempt to Todd Gore todd.gore@trimedx.com to propose Allan Klus Aug 3 @9am

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 119589729 - SN US725F1494
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314120
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 158.0 business days
👷
▶
3 Technician Assigned Jun 30, 9:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-04T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 20h
🚨 25.0 business days
🔧
Status: Tech On Site by Allan Klus Aug 4, 12:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 2h
⏱️
Labor Added Aug 4, 12:23 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
3 Labor Added Aug 4, 1:20 PM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 11m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 1m
⏱️
2x Labor Added Aug 4, 3:11 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 74
⏱️
Labor Added Aug 4, 3:26 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Aug 4, 4:47 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 3h 26m
⏱️
Labor Added Aug 5, 9:21 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 1:17 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 23m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 4, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03319792 Labor Open 0.25 $0.00 Aug 4, 12:23 PM
WL-03319898 Labor Open 1.25 $275.00 Aug 4, 1:20 PM
WL-03320146 Labor Open 1.75 $0.00 Aug 4, 3:11 PM
WL-03320147 Travel Open 74 $0.00 Aug 4, 3:11 PM
WL-03320165 Labor Open 1 $0.00 Aug 4, 3:26 PM
WL-03320524 Labor Open 1 $0.00 Aug 4, 4:47 PM
WL-03321611 Labor Open - $38.00 Aug 5, 9:21 AM

Details