📍 NYU Langone Radiology–Joseph S. & Diane H. Steinberg Ambulatory Care Center — 70 Atlantic Ave Lower Level, Brooklyn NY, 11201
Nov 10, 2025 → Sep 15, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (32 biz days early)
Active: 57 biz days
Paused: 153 biz days
🕐 Clock stopped: Tech Off Site (Sep 15, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Jun 24 → Sep 15, 2026
57 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 10, 2025Tech Off Site: Sep 15, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 24
Ready for Release
⏸ Paused
153
—
Jun 24 → Sep 15
Scheduled
▶ Running
57
57
Sep 15 → Sep 15
Tech On Site
▶ Running
0
57
Dispatch0.0d
Holding153.9d (excluded)
Coordinators57.6d
Field Work1.0d
Billing1.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
153.9 days
Coordinators
57.6 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025
Due: Oct 30, 2026
Completed: Sep 15, 2026 (45 days early)
📅
210.9 daysTotal Age
⏱️
153.9d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
57.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay153.9 days stuck in "Ready for Release"
⏱️
Total Delay57.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d
Scheduled
57.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/08/2026 DMalloy - Reminder email sent to the customer for next weeks visit.
ekaterina.kudinova@nyulangone.org
06/24/2026 Rbailey - Called 929.455.2500 Rcvd email from Ekaterina that Marilyn Lewis is the Office Supervisor at Cobble Hill. Called asked for Marylin. She advised that Ekaterina is the correct Contact to get the information on the equipment, however the actual device is in her Office. She will be the Onsite POC. Scheduling for Sept 15 at 9am. Sending email and Advising Planner
06/23/2025 Rbailey - Called 332.271.6119 NA Left VM Advisied that we were looking to have Vivian come. Resent Email for Visibility
06/19/2026 DMalloy - Called 332.271.6119 for Marilyn Lewis. Spoke with customer and she advised that she was no longer in that dept. She stated that the new POC would be Ekaterina Kudinova and she provided the email address. She also advised that this device was a part of the Mobile Program. forwarded proposal email to ekaterina.kudinova@nyulangone.org
06/09/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.
marilyn.lewis@nyulangone.org
🔧Work Performed
CX50 POC Ultrasound System - IP 67877769 - SN SG81500135
⚠️Problem Description
CX50 POC Ultrasound System - IP 67877769 - SN SG81500135
06/24/2026 Rbailey - Called 929.455.2500 Rcvd email from Ekaterina that Marilyn Lewis is the Office Supervisor at Cobble Hill. Called asked for Marylin. She advised that Ekaterina is the correct Contact to get the information on the equipment, however the actual device is in her Office. She will be the Onsite POC. Scheduling for Sept 15 at 9am. Sending email and Advising Planner
📞
Call
Completed Jun 24, 2026
06/24/2026 Rbailey - Called 646.754.7900 Rcvd email from Ekaterina that Marilyn Lewis is the Office Supervisor at Cobble Hill. Called the number and spoke with a Lady who advised that we needed Ambulatory Care next door and she would connect. Line disconnected
📞
Call
Completed Jun 23, 2026
06/23/2025 Rbailey - Called 332.271.6119 NA Left VM Advisied that we were looking to have Vivian come. Resent Email for Visibility
📞
Call
Completed Jun 19, 2026
06/19/2026 DMalloy - Called 332.271.6119 for Marilyn Lewis. Spoke with customer and she advised that she was no longer in that dept. She stated that the new POC would be Ekaterina Kudinova and she provided the email address. She also advised that this device was a part of the Mobile Program. forwarded proposal email to ekaterina.kudinova@nyulangone.org
📅
WO-01314121 - Preventive Maintenance - DD: 10/30/2026 - - Ultrasound - Brooklyn - NYU Langone Radiology–Joseph S. & Diane H. Steinberg Ambulatory Care Center
Sep 15, 2026 9:00am – 11:00am
Work Order: WO-01314121
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13598047
Location: NYU Langone Radiology–Joseph S. & Diane H. Steinberg Ambulatory Care Center
Address: 70 Atlantic Ave Lower Level, Brooklyn, NY 11201
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #:
Timeline
📋
Work Order Created Nov 10, 11:26 AM
Work Order:WO-01314121
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:40 AM