Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314121 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NYU Langone Radiology–Joseph S. & Diane H. Steinberg Ambulatory Care Center — 70 Atlantic Ave Lower Level, Brooklyn NY, 11201

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 36 biz days
Paused: 153 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
36d
▶ Clock Running
Status: Scheduled
Jun 24 → Aug 15, 2026
36 business days (counted)
Running total: 36 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 24 Ready for Release ⏸ Paused 153 —
Jun 24 → Aug 15 Scheduled ▶ Running 36 36
Dispatch 0.0d
Holding 153.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
153.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (76 days left)
📅
189.9 days Total Age
⏱️
153.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 153.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 Rbailey - Called 929.455.2500 Rcvd email from Ekaterina that Marilyn Lewis is the Office Supervisor at Cobble Hill. Called asked for Marylin. She advised that Ekaterina is the correct Contact to get the information on the equipment, however the actual device is in her Office. She will be the Onsite POC. Scheduling for Sept 15 at 9am. Sending email and Advising Planner


06/23/2025 Rbailey - Called 332.271.6119 NA Left VM Advisied that we were looking to have Vivian come. Resent Email for Visibility


06/19/2026 DMalloy - Called 332.271.6119 for Marilyn Lewis. Spoke with customer and she advised that she was no longer in that dept. She stated that the new POC would be Ekaterina Kudinova and she provided the email address. She also advised that this device was a part of the Mobile Program. forwarded proposal email to ekaterina.kudinova@nyulangone.org


06/09/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.

marilyn.lewis@nyulangone.org

⚠️ Problem Description
CX50 POC Ultrasound System - IP 67877769 - SN SG81500135
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314121
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 154.0 business days
👷
▶
3 Technician Assigned Jun 24, 3:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-15T04:00:00.000+0000, 2026-09-15T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 226d 2h
📅
Dispatch Scheduled by Deon Malloy Jun 24, 3:13 PM
Scheduled For: 2026-09-15T13:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 15, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details