📍 Episcopal Health Services — 327 Beach 19th St, Far Rockaway NY, 11691
Nov 10, 2025 → Jul 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (48 biz days early)
Active: 59 biz days
Paused: 114 biz days
🕐 Clock stopped: Completed (Jul 23, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸114d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 28, 2026
114 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Apr 28 → Jul 8, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Jul 8 → Jul 8, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 8 → Jul 21, 2026
9 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 21 → Jul 23, 2026
2 business days (counted)
Running total: 59 of ? biz days used
Created: Nov 10, 2025Completed: Jul 23, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Apr 28
Ready for Release
⏸ Paused
114
—
Apr 28 → Jul 8
Scheduled
▶ Running
48
48
Jul 8 → Jul 8
Entered
▶ Running
0
48
Jul 8 → Jul 21
Scheduled
▶ Running
9
57
Jul 21 → Jul 23
Tech On Site
▶ Running
2
59
Dispatch0.0d
Holding114.9d (excluded)
Coordinators58.9d
Field Work3.0d
Billing1.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
114.9 days
Coordinators
58.9 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025
Due: Sep 30, 2026
Completed: Jul 23, 2026 (69 days early)
📅
173.9 daysTotal Age
⏱️
114.9d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
57.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay114.9 days stuck in "Ready for Release"
⏱️
Total Delay57.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
114.9d
Scheduled
58.9d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.7d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/08/2026 DMalloy - Email received from customer agreeing to have FSE Philmon onsite on 7/21 at 930am. Emailed a confirmation
kamorosa@ehs.org
07/07/2026 Rbailey - Called 718.869.7178 NA Left VM. Advised we were looking at July 21 for Philmon. Replying to email with proposed
07/07/2026 Rbailey - Called 718.869.7178 Spoke with Kathy. Advised that we would need to reschedule and that Deon or myself would be reaching out to reschedule
04/28/2026 DMalloy -Called 718.869.7178 for Ms. Kathy Amorosa. Spoke with Kathy and she agreed to have FSE Andre on site on Thursday, July 16, 2026, at 9:00am. Emailed a confirmation.
kamorosa@ehs.org
🔧Work Performed
Ultrasound PM USO15F0503
🔍Technician Findings
Ultrasound PM USO15F0503
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 67201592 - SN USO15F0503
📞Call Description
PM - Contract - BG Required PM
📅
WO-01314127 - Preventive Maintenance - DD: 9/30/2026 - - Ultrasound - Far Rockaway - Episcopal Health Services
Jul 21, 2026 9:30am – 11:30am
Work Order: WO-01314127
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13435358
Location: Episcopal Health Services
Address: 327 Beach 19th St, Far Rockaway, NY 11691
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USO15F0503
Contact Name: Kathy Amorosa
Contact Phone: 7
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314127
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:40 AM