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← WO Overview

WO-01314129 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Dr Joanne Thompson — 521 Braddock St, Wilmington NC, 28405

Nov 10, 2025 → Sep 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (29 biz days early)
Active: 33 biz days
Paused: 180 biz days
🕐 Clock stopped: Completed (Sep 19, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸180d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 3, 2026
180 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 3 → Aug 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Aug 3 → Aug 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Aug 4 → Sep 19, 2026
32 business days (counted)
Running total: 33 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 3 Ready for Release ⏸ Paused 180 —
Aug 3 → Aug 3 Scheduled ▶ Running 0 0
Aug 3 → Aug 4 Entered ▶ Running 1 1
Aug 4 → Aug 4 Assigned ▶ Running 0 1
Aug 4 → Sep 19 Scheduled ▶ Running 32 33
Dispatch 1.6d
Holding 180.9d (excluded)
Coordinators 33.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Holding (excluded from total)
180.9 days
Coordinators
33.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 19, 2026 (41 days early)
📅
213.9 days Total Age
⏱️
180.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
35.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 180.9 days stuck in "Ready for Release"
⏱️
Total Delay 35.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Release
180.9d
Scheduled
32.7d / 2.0d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15/2026 Tholmes - Dr. Thompson text states 9/24 is nearest avail date. Keeping appt. 9/18


9/15/2026 Tholmes - called 910-264-2411; no ans - vm states to text; texting to confirm we move appt to 9/24 due to FSE being pulled to PHI project.


08/04/2026 Tholmes per text conf. 9/18 @ 11:00 am Address: Forest Hills Vet Hospital

4 North 26th Street Wilmington NC 28405


08/04/2026 Tholmes - Called (910) 264-2411 no ans; vm/lm; per vm sent text to confirm and a follow up email duckvet8@gmail.com to propose 9/16 @ 2:00 pm.


08/4/2026 THolmes - Called (910) 452-2763; busy


06/30/2026 YEspino Called 910-264-2411 to follow up with Joanne over the device in question. Was unable to speak to her so i left a message and will send an email as well.


06/23/2026 YEspino Sent a follow up email to Joanne to verify the Pm in question.


06/23/2026 YEspino Called 910-264-2411 to speak to Joanne to verify the pm in question. Was unable to speak to her or leave a message.


06/15/2026 YEspino Sent a follow up email to Joanne to verify the pm in question.


06/15/2026 YEspino Called 910-264-2411 to speak to Joanne Thompson over the previous email sent to verify the pm in question. Was unable to speak to her so i left a message.


06/03/2026 YEspino First Attempt: Emailed Joanne Thompson @ duckvet8@gmail.com to verify tghe pm in question.

🔧 Work Performed
Travel to site. meet POC get to device. Performed ULS PM and T&V per instruction successfully. Travel from site to next site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
CX50 Ultrasound System - IP 102338553 - SN SG72305087
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314129
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 181.0 business days
👷
▶
4 Technician Assigned Aug 3, 3:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Entered
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-03T15:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 266d 2h
🆕
Status: Entered by TaVon Holmes
From: Scheduled
To: Entered
Duration in Previous: 1m
👷
▶
2 Technician Assigned Aug 4, 11:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by TaVon Holmes
From: Entered
To: Assigned
Duration in Previous: 20h 29m
📅
▶
2 Dispatch Scheduled Aug 4, 2:32 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by TaVon Holmes
From: Assigned
To: Scheduled
Duration in Previous: 2h 36m
🚨 33.0 business days
⏱️
5x Labor Added Sep 19, 1:20 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 0.5, 98
✔️
Status: Completed by Patricia Gordon Sep 19, 1:39 PM
From: Scheduled
To: Completed
Duration in Previous: 45d 23h
🏁
Status: Closed by Patricia Gordon Sep 19, 7:31 PM
From: Completed
To: Closed
Duration in Previous: 5h 51m
⏳ 4.0 business days
⏱️
Labor Added Sep 24, 10:12 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 24, 10:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 14h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 58m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 32.7 business days (threshold: 2.0 business days)
Exceeded by 30.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 18, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03390905 Labor Open 2 $0.00 Sep 19, 1:20 PM
WL-03390906 Labor Open 1.5 $275.00 Sep 19, 1:20 PM
WL-03390907 Labor Open 0.5 $0.00 Sep 19, 1:20 PM
WL-03390908 Travel Open 98 $0.00 Sep 19, 1:20 PM
WL-03390909 Travel Open 5 $0.00 Sep 19, 1:20 PM
WL-03398014 Labor Open - $38.00 Sep 24, 10:12 AM

Details