Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314130 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hunter Holmes McGuire VeteransAffairs Medical Center — 1201 Broad Rock Blvd, Richmond VA, 23249

Nov 10, 2025 → Jun 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (68 biz days early)
Active: 0 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (Jun 24, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Jun 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 24 Ready for Release ⏸ Paused 153 —
Jun 24 → Jun 24 Assigned ▶ Running 0 0
Jun 24 → Jun 24 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 153.9d (excluded)
Coordinators 0.0d
Field Work 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
153.9 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jun 24, 2026 (98 days early)
📅
153.9 days Total Age
⏱️
153.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay 153.9 days stuck in "Ready for Release"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 ARuby - Uploaded signed EL rcvd from Doug.

06/22/2026 ALuman - sent EL to Doug Maitland - 3rd attempt

06/11/2026 ALuman - sent follow up email to Doug Maitland james.maitland@va.gov to have EL signed and returned

05/28/2026 Rbailey - Per Email from Doug Maitland this device is no longer in Service as it has been turned in. Sending Letter for him to sign and return


05/27/2026 Rbailey - Called 804.677.7880 Spoke with Doug. He asked to resend email for visibility


05/20/2026 HWilliams - First contact - Called Doug Maitland at 804.677.7880, VM/UTLM, trying to locate POC. FU with email.

 james.maitland@va.gov

🔧 Work Performed
Exception Letter
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 63647749 - SN US814C0282
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314130
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 154.0 business days
👷
▶
2 Status: Assigned Jun 24, 8:56 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Autumn Ruby
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
▶
4 Dispatch Scheduled Jun 24, 9:11 AM
Dispatch Scheduled → Status: Scheduled → Status: Closed → Labor Added
🗓️
Status: Scheduled by Autumn Ruby
From: Assigned, Scheduled
To: Scheduled, Completed
Duration in Previous: 15m, 0m
🏁
Status: Closed by Autumn Ruby
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jun 24, 9:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 44m
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 18h

Bottlenecks

Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jun 24, 12:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03271614 Labor Open 0.016666666666667 $38.00 Jun 24, 9:13 AM

Details