Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314132 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center Vineland — 3200 College Dr, Vineland NJ, 08360

Nov 10, 2025 → Oct 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (32 biz days early)
Active: 63 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 13, 2026
165 business days (not counted)
63d
▶ Clock Running
Status: Scheduled
Jul 13 → Oct 9, 2026
63 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 13 Ready for Release ⏸ Paused 165 —
Jul 13 → Oct 9 Scheduled ▶ Running 63 63
Dispatch 0.0d
Holding 165.9d (excluded)
Coordinators 63.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
165.9 days
Coordinators
63.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 9, 2026 (52 days early)
📅
228.0 days Total Age
⏱️
165.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
61.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 165.9 days stuck in "Ready for Release"
⏱️
Total Delay 61.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
165.9d
Scheduled
63.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/13/2026 ARuby - Rcvd email from Christina advising that Oct. 8th works


06/30/2026 Rbailey - Sent 1st Attempt Email to WestVogeding, Karen <WestVogedingK@ihn.org>; Fuscellaro, Christina <FuscellaroC@ihn.org>; to propose Jason Yenser Oct 8 @ 130

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 82427131 - SN USO19F2073
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314132
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 166.0 business days
👷
▶
3 Technician Assigned Jul 13, 10:00 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-08T17:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 244d 21h
🚨 63.0 business days
⏱️
3x Labor Added Oct 8, 6:43 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 130
✔️
Status: Completed by Jason Yenser Oct 8, 8:17 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 87d 10h, 0m
⏱️
Labor Added Oct 9, 11:19 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 9, 11:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 7m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 8, 1:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03420335 Labor Open 1.5 $275.00 Oct 8, 6:43 PM
WL-03420336 Labor Open 3 $0.00 Oct 8, 6:43 PM
WL-03420337 Travel Open 130 $0.00 Oct 8, 6:43 PM
WL-03421343 Labor Open - $38.00 Oct 9, 11:19 AM

Details