Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 17, 2026
✓ SLA Met (74 biz days early)
🕐 Clock stopped: Canceled (Jun 2, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 2, 2026
138 business days (not counted)
Created: Nov 10, 2025
Canceled: Jun 2, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 10 → Nov 10 |
Created |
▶ Running
|
0 |
0 |
| Nov 10 → Jun 2 |
Ready for Release |
⏸ Paused
|
138 |
—
|
Holding
138.9d (excluded)
✓ SLA Met
Holding (excluded from total)
138.9 days
Created: Nov 10, 2025
Due: Sep 17, 2026
Completed: Jun 2, 2026 (107 days early)
⏱️
138.9d in Ready for Release
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
138.9 days stuck in "Ready for Release"
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
05/12/2026 DMalloy - Customer prefers to schedule closer to the month due.
⚠️
Problem Description
Sparq Ultrasound System - IP 94724784 - SN US82112280
📞
Call Description
PM - Contract - BG Required PM
Timeline
📋
Work Order:
WO-01314133
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
13m
🚫
From:
Ready for Release
To:
Canceled
Duration in Previous:
203d 23h
Bottlenecks
✅ No bottlenecks detected
ℹ️ Work Order Details
Type
Preventive Maintenance