📍 University Health Associates — 354 Commerce Dr, Beaver WV, 25813
Nov 10, 2025 → Sep 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 25, 2026
✓ SLA Met (6 biz days early)
Active: 69 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Sep 17, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 18, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 48 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 16, 2026
20 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 17, 2026
1 business day (counted)
Running total: 69 of ? biz days used
Created: Nov 10, 2025Completed: Sep 17, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 9
Ready for Release
⏸ Paused
143
—
Jun 9 → Aug 18
Scheduled
▶ Running
48
48
Aug 18 → Aug 18
Entered
▶ Running
0
48
Aug 18 → Sep 16
Scheduled
▶ Running
20
68
Sep 16 → Sep 17
Tech On Site
▶ Running
1
69
Dispatch0.0d
Holding143.9d (excluded)
Coordinators69.3d
Field Work1.0d
Billing1.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
143.9 days
Coordinators
69.3 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025
Due: Sep 25, 2026
Completed: Sep 17, 2026 (8 days early)
📅
212.0 daysTotal Age
⏱️
143.9d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
65.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay143.9 days stuck in "Ready for Release"
⏱️
Total Delay65.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
69.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/18/2026 HWilliams - Removed from FSE Fanfan and reassigned to FSE Scout
06/09/2026- HWilliams - Called 540-535-0000, message kept playing and no way to LM. Called 304-216-6361, VM/LM. Called 304-250-0150 xfer to ext 106, spoke to Cheryl and she confirmed the SN on the phone and scheduled for 9/16/26 @ 10AM. Sent confirmation email and scheduled FSE.
ctiller@rainbowpediatricswv.com
06/08/2026 HWilliams - Called 304-216-6361, VM/LM
06/08/2026 HWilliams - First contact - Called (304) 433-4276, Spoke with Kristy and she is not at this location anymore. Will look for other POC
🔧Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual.
FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍Technician Findings
Unit passed all tests and was returned to use.
⚠️Problem Description
Affiniti CVx Ultrasound System - IP 119975451 - SN US825R0589
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Sep 30, 2026
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - University Health Associates - Beaver, WV - WO-13605026
Completed Jun 9, 2026
To: ctiller@rainbowpediatricswv.com
CC: heather.williams@emsar.com; central.scheduling@emsar.com; sean.currie@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - University Health Associates - Beaver, WV - WO-13605026
Body:
Hi Cheryl,
Thank you for taking my call today. I am writing to you today as an Authorized Service Partner for Philips Healthcare with a date and time for upcoming PMs
📞
Call
Completed Jun 9, 2026
06/08/2026- HWilliams - Called 304-250-0150 xfer to ext 106, spoke to Cheryl and she confirmed the SN on the phone and scheduled for 9/16/26 @ 10AM. Sent confirmation email and scheduled FSE.
ctiller@rainbowpediatricswv.com
📞
Call
Completed Jun 9, 2026
wrong number
📞
Call
Completed Jun 9, 2026
Called 304-216-6361, VM/LM.
📞
Call
Completed Jun 9, 2026
06/08/2026- Called 540-535-0000, message kept playing and no way to LM.
📋
Wrong_Number
Completed Jun 8, 2026
Wrong # called, did not mean to call
📞
Call
Completed Jun 8, 2026
06/08/2026 HWilliams - Called 304-216-6361, VM/LM
📞
Call
Completed Jun 8, 2026
06/08/2026 HWilliams - First contact - Called (304) 433-4276, Spoke with Kristy and she is not at this location anymore. Will look for other POC
📅
WO-01314135 - Preventive Maintenance - DD: 9/25/2026 - - Ultrasound - Beaver - University Health Associates
Sep 16, 2026 10:00am – 12:00pm
Work Order: WO-01314135
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13605026
Location: University Health Associates
Address: 354 Commerce Dr, Beaver, WV 25813
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US825R0589
Contact Name: Cheryl Tiller
Contact Phone: 304-250-0150 ex
PDF
Complete_WO-13605026_Affiniti CVx Ultrasound System_US825R0589_EN_Test and Verification 2026-09-16 12_02 EDT