Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314136 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northwell Health Inc — 972 Brush Hollow Rd, Westbury NY, 11590

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 35 biz days
Paused: 154 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 25, 2026
154 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jun 25 → Aug 15, 2026
35 business days (counted)
Running total: 35 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 25 Ready for Release ⏸ Paused 154 —
Jun 25 → Aug 15 Scheduled ▶ Running 35 35
Dispatch 0.0d
Holding 154.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
154.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (76 days left)
📅
189.9 days Total Age
⏱️
154.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 154.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/25/2026 Rbailey - Rcvd email from Amendolia, Cheryl <camendolia@northwell.edu> Advising that September 25 @2 would be perfect. Sending Email and Advising Planner


06/22/2026 Rbailey - Called 718.226.3202 number for Barbara Civiletti NA Left VM for FU.


06/22/2026 Rbailey - Called 646.581.3814 for Charlotte - AI voice asked for Name and Reason. NA Left VM for FU. Resent email for visibility and Updated Date


06/12/2026 Rbailey - Called 646.581.3814 AI voice asked for Name and Reason. NA Left VM for FU. Resent email for visibility and Updated Date


06/05/2026 DMalloy - First Contact email sent to customer Charlette Gomez-Fajardo confirming the device location, serial number and proposed a date and time for a visit. 

cgomezfajardo@northwell.edu

⚠️ Problem Description
EPIQ CVx Ultrasound Circular Edition - IP 97287972 - SN USN21B1156
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314136
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 155.0 business days
👷
▶
3 Technician Assigned Jun 25, 11:32 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-25T04:00:00.000+0000, 2026-09-25T00:00:00.000+0000, 2026-09-25T18:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 226d 22h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 25, 2:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details