Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314136 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northwell Health Inc — 501 Seaview Ave suite 300, Staten Island NY, 10305

Nov 10, 2025 → Sep 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (25 biz days early)
Active: 63 biz days
Paused: 154 biz days
🕐 Clock stopped: Tech Off Site (Sep 24, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 25, 2026
154 business days (not counted)
63d
▶ Clock Running
Status: Scheduled
Jun 25 → Sep 24, 2026
63 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 25 Ready for Release ⏸ Paused 154 —
Jun 25 → Sep 24 Scheduled ▶ Running 63 63
Sep 24 → Sep 24 Tech On Site ▶ Running 0 63
Dispatch 0.0d
Holding 154.9d (excluded)
Coordinators 64.0d
Field Work 0.9d
Billing 0.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
154.9 days
Coordinators
64.0 days
Over SLA
Field Work
0.9 days
Billing
0.6 days
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 25, 2026 (35 days early)
📅
218.1 days Total Age
⏱️
154.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
62.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 154.9 days stuck in "Ready for Release"
⏱️
Total Delay 62.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.9d
Scheduled
64.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/17/2026 DMalloy - Reminder Email sent to customer for next weeks appt.

camendolia@northwell.edu


06/25/2026 Rbailey - Rcvd email from Amendolia, Cheryl <camendolia@northwell.edu> Advising that September 25 @2 would be perfect. Sending Email and Advising Planner


06/22/2026 Rbailey - Called 718.226.3202 number for Barbara Civiletti NA Left VM for FU.


06/22/2026 Rbailey - Called 646.581.3814 for Charlotte - AI voice asked for Name and Reason. NA Left VM for FU. Resent email for visibility and Updated Date


06/12/2026 Rbailey - Called 646.581.3814 AI voice asked for Name and Reason. NA Left VM for FU. Resent email for visibility and Updated Date


06/05/2026 DMalloy - First Contact email sent to customer Charlette Gomez-Fajardo confirming the device location, serial number and proposed a date and time for a visit. 

cgomezfajardo@northwell.edu

🔧 Work Performed
EPIQ CVx Ultrasound Circular Edition - IP 97287972 - SN USN21B1156
⚠️ Problem Description
EPIQ CVx Ultrasound Circular Edition - IP 97287972 - SN USN21B1156
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314136
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 155.0 business days
👷
▶
3 Technician Assigned Jun 25, 11:32 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-25T04:00:00.000+0000, 2026-09-25T00:00:00.000+0000, 2026-09-25T18:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 226d 22h
🚨 64.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 24, 12:38 PM
Scheduled For: 2026-09-24T18:00:00.000+0000
🔧
Status: Tech On Site by Vivian Hyde Sep 24, 1:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 91d 2h
🚗
▶
2 Status: Tech Off Site Sep 24, 4:26 PM
Status: Tech Off Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2, 1.5
🚗
2x Travel Added Sep 24, 4:33 PM
Type: Travel, Expenses
Status: Open
Qty: 30, 1
✔️
Status: Completed by Vivian Hyde Sep 24, 8:45 PM
From: Tech Off Site
To: Completed
Duration in Previous: 4h 19m
🏁
Status: Closed by Vivian Hyde Sep 24, 8:52 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏱️
▶
2 Labor Added Sep 25, 10:58 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 14h 7m
📨
Status: Invoice Pending by Timothy Amburgey Sep 25, 3:27 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4h 27m, 0m
🧾
Invoice Created Sep 25, 8:47 PM
Invoice Number: SM-273731

Bottlenecks

Scheduled
Duration: 64.0 business days (threshold: 2.0 business days)
Exceeded by 62.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 24, 2:00 PM
Created
Nov 10, 11:27 AM
Invoice #
SM-273731

Work Details (5)

Name Type Status Qty Amount Date
WL-03399136 Labor Open 2 $275.00 Sep 24, 4:29 PM
WL-03399137 Labor Open 1.5 $0.00 Sep 24, 4:29 PM
WL-03399234 Travel Open 30 $0.00 Sep 24, 4:33 PM
WL-03399238 Expenses Open 1 $0.00 Sep 24, 4:33 PM
WL-03400241 Labor Open - $38.00 Sep 25, 10:58 AM

Details