📍 Martinsburg VA Medical Center — 510 Butler Ave, Martinsburg WV, 25405
Nov 10, 2025 → Jul 10, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (35 biz days early)
Active: 58 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Jul 10, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 16, 2026
106 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Apr 16 → Jul 1, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 1 → Jul 8, 2026
4 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 8 → Jul 10, 2026
2 business days (counted)
Running total: 58 of ? biz days used
Created: Nov 10, 2025Completed: Jul 10, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Apr 16
Ready for Release
⏸ Paused
106
—
Apr 16 → Jul 1
Scheduled
▶ Running
52
52
Jul 1 → Jul 1
Entered
▶ Running
0
52
Jul 1 → Jul 8
Scheduled
▶ Running
4
56
Jul 8 → Jul 10
Tech On Site
▶ Running
2
58
Dispatch0.0d
Holding106.9d (excluded)
Coordinators57.3d
Field Work3.0d
Billing1.2d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
106.9 days
Coordinators
57.3 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.2 days
Over SLA
Created: Nov 10, 2025
Due: Aug 30, 2026
Completed: Jul 10, 2026 (51 days early)
📅
164.9 daysTotal Age
⏱️
106.9d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
57.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay106.9 days stuck in "Ready for Release"
⏱️
Total Delay57.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
106.9d
Scheduled
57.3d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/07/2026 HWilliams - Sent reminder email. joseph.didino@va.gov
07/01/2026 HWilliams - Removed from Fanfan and scheduled for Scout for 7/8/26 @ 11AM
04/16/2026 HWilliams - Received emal from Joseph confirming Wdnesday, July 8, 2026 at 11:00am. Responded and scheduled FSE Fanfan. joseph.didino@va.gov
04/15/2026 HWilliams - Called 3042630811 xfer to biomed, spoke with Bob who gave me an email address to FU with. joseph.didino@va.gov
04/15/2026 HWilliams - Called 3042630811 EXT 3380, VM/LM.
03/19/2026-HWilliams-First Contact email sent to customer Brian Reed confirming the device location, serial number and proposed a date and time for a visit.
brian.reed2@va.gov
🔧Work Performed
UL PM 7.8.26
🔍Technician Findings
completed all required tests and returned to use.
⚠️Problem Description
CX50 Ultrasound System - IP 80739301 - SN SG61900016
📞Call Description
PM - Contract - BG Required PM
📧
Live Call_Followed Up With Email
Completed Apr 15, 2026
04/15/2026 HWilliams - Called 3042630811 xfer to biomed, spoke with Bob who gave me an email address to FU with
📞
Live Call_Left Message
Completed Apr 15, 2026
04/15/2026 HWilliams - Called 3042630811 EXT 3380, VM/LM
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Martinsburg VA Medical Center - Martinsburg, WV - WO-13526917
Completed Mar 19, 2026
To: brian.reed2@va.gov
CC: central.scheduling@emsar.com
BCC: heather.williams@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Martinsburg VA Medical Center - Martinsburg, WV - WO-13526917
Body:
Good afternoon,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of t
📅
WO-01314137 - Preventive Maintenance - DD: 8/30/2026 - - Ultrasound - Martinsburg - Martinsburg VA Medical Center
Jul 8, 2026 11:00am – 1:00pm
Work Order: WO-01314137
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13526917
Location: Martinsburg VA Medical Center
Address: 510 Butler Ave, Martinsburg, WV 25405
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: SG61900016
Contact Name: Joseph A. DiDino
Contact Phone: 304-263
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314137
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:42 AM