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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314138 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Nhmg Autumn Hall — 510 Carolina Bay Dr, Wilmington NC, 28403

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 29, 2026
30 biz days remaining
Active: 36 biz days
Paused: 153 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Jun 24 → Jul 20, 2026
17 business days (counted)
Running total: 17 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jul 20 → Aug 15, 2026
19 business days (counted)
Running total: 36 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 24 Ready for Release ⏸ Paused 153
Jun 24 → Jul 20 Ready for Scheduling ▶ Running 17 17
Jul 20 → Aug 15 Scheduled ▶ Running 19 36
Dispatch 0.0d
Holding 153.9d (excluded)
Coordinators 17.6d
On Track
Dispatch
0.0 days
Holding (excluded from total)
153.9 days
Coordinators
17.6 days
Over SLA
Created: Nov 10, 2025 Due: Sep 29, 2026 (45 days left)
📅
189.9 days Total Age
⏱️
153.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 277 days old
🚨
Primary Delay 153.9 days stuck in "Ready for Release"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d
Ready for Scheduling
17.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026 THolmes - Received conf email from POC schduling FSE Patty for 9/16.@11:00 am. 


07/14/2026 THolmes- called 910-612-5004 ; stated he is still waiting for scheduling to conf. dates. Resending f/u email to billy.piland@nhrmc.org

 

07/08/2026 THolmes- sent F/u email to Billy billy.piland@nhrmc.org to conf date. Conf address This system is located in the Nunlee Clinic Novant Autumn Hall upstairs in Building B - 510 Carolina Bay Dr Wilmington, NC 28403


07/01/2026 Tholmes - Per email from Billy is working with his team to see if 9/16 works for them. 


06/24/2026 Tholmes - per contact email sending prop date to have Patty onsite 09/16. billy.piland@nhrmc.org ashley.king@novanthealth.org.  


06/18/2026 Rharris: received a call meant for Planner TaVon from Ashley King at (910) 662-7800 regaring a VM that was left for SN: US925B0890 she asked that I reforward the previously sent email to her at ashley.king@novanthealth.org. Forwarded email with TaVon in copy.


06/15/2026 YEspino Called 910-612-5004 to speak to Billy Piland to verify the ultrasound due for a pm. Was able to speak to him and he asked for an email since he is not currently on site. email: billy.piland@nhrmc.org


06/15/2026 YEspino Called 910-662-8994 to speak to Vanessa over the device in question. Was unable to speak to her so i left a message.


06/09/2026: Rharris called (910) 662-8994 for Vanessa VanGlinder left VM requesting call back to confirm device location of SN: US925B0890


06/09/2026 Rharris Called Main line of (910) 763-9833 Xfered to Asley in OBGYN, left VM stating need to confirm devices to schedule PM, left VM with my call back number.


06/08/2026 Rharris Called Main line of (910) 763-9833 Xfered to Biomed, left VM stating need to confirm devices to schedule PM, left VM with my call back number. No email in Philips. 

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120578710 - SN US925B0890
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314138
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 154.0 business days
📅
Status: Ready for Scheduling by TaVon Holmes Jun 24, 3:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 226d 2h
🚨 18.0 business days
👷
3 Technician Assigned Jul 20, 12:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-16T15:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 25d 21h

Bottlenecks

Ready for Scheduling
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 16, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details