Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314139 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Medicine University Medical Center — 2 Centre Dr Ste 200, Monroe NJ, 08831

Nov 10, 2025 → Oct 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (36 biz days early)
Active: 56 biz days
Paused: 168 biz days
🕐 Clock stopped: Completed (Oct 5, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 16, 2026
168 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Jul 16 → Oct 5, 2026
56 business days (counted)
Running total: 56 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 16 Ready for Release ⏸ Paused 168 —
Jul 16 → Oct 5 Scheduled ▶ Running 56 56
Dispatch 0.0d
Holding 168.9d (excluded)
Coordinators 57.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
168.9 days
Coordinators
57.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 5, 2026 (56 days early)
📅
224.9 days Total Age
⏱️
168.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
55.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 168.9 days stuck in "Ready for Release"
⏱️
Total Delay 55.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
168.9d
Scheduled
57.0d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/29/2026 ARuby - Sent reminder email to susan.damasiewicz@pennmedicine.upenn.edu


07/16/2026 ARuby - Rcvd email from susan.damasiewicz@pennmedicine.upenn.edu confirming date. Dispatching to Jason Yenser 10/5 @9:30


07/14/2026 Rbailey - Called 609.395.2499 NA Left VM for Sue (Dam-Uh-Sev-Itch) Resending email for Visibility


07/01/2026 Rbailey - Called 609.395.2499 for Susan Damasiewicz to Propose Jason Yenser come onsite Oct 5 @ 930

susan.damasiewicz@pennmedicine.upenn.edu

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 73325832 - SN US917F1501
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314139
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 169.0 business days
👷
▶
3 Technician Assigned Jul 16, 11:57 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-05T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 247d 23h
🚨 57.0 business days
⏱️
4x Labor Added Oct 5, 10:34 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 94, 29
⏱️
Labor Added Oct 5, 6:19 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jason Yenser Oct 5, 7:06 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 81d 7h, 0m
⏱️
▶
2 Labor Added Oct 6, 9:00 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 56m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Oct 9, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 5, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03413887 Labor Open 2.5 $0.00 Oct 5, 10:34 AM
WL-03413888 Labor Open 1.5 $275.00 Oct 5, 10:34 AM
WL-03413889 Travel Open 94 $0.00 Oct 5, 10:34 AM
WL-03413890 Travel Open 29 $0.00 Oct 5, 10:34 AM
WL-03414739 Labor Open 1 $0.00 Oct 5, 6:19 PM
WL-03415278 Labor Open - $38.00 Oct 6, 9:00 AM

Details