Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314140 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Kings County Hospital — 451 Clarkson Ave, Brooklyn NY, 11203

Nov 10, 2025 → Sep 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 22, 2026
✓ SLA Met (6 biz days early)
Active: 63 biz days
Paused: 146 biz days
🕐 Clock stopped: Tech Off Site (Sep 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 12, 2026
146 business days (not counted)
63d
▶ Clock Running
Status: Scheduled
Jun 12 → Sep 14, 2026
63 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 14 → Sep 14, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 12 Ready for Release ⏸ Paused 146 —
Jun 12 → Sep 14 Scheduled ▶ Running 63 63
Sep 14 → Sep 14 Tech On Site ▶ Running 0 63
Dispatch 0.0d
Holding 146.9d (excluded)
Coordinators 63.7d
Field Work 0.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
146.9 days
Coordinators
63.7 days
Over SLA
Field Work
0.4 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 22, 2026 Completed: Sep 14, 2026 (8 days early)
📅
209.9 days Total Age
⏱️
146.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
64.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 146.9 days stuck in "Ready for Release"
⏱️
Total Delay 64.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.9d
Scheduled
63.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/08/2026 DMalloy - Reminder email sent to the customer for next weeks visit.

hilask@nychhc.org  


06/12/2026 Rbailey - Called 646.261.1489 Spoke with Kat, as per Planner she needed to change date to 9/14 @ 1. Kat Confirmed. resending Email with New Scheduled Date


06/12/2026 Rbailey - Rcvd call from 646.261.1489 Kat Hilas. She confirmed the Device. She also advised that she would be the POC for ULS for the facility. She chose for FSE to come September 28 @ 1pm. Sending email and Advising Planner


06/12/2026 Rbailey - Called 646.261.1489 for Kathinana Hilas. NA VM said Kat. Left VM for Kat for FU


06/12/2026 Rbailey - Called 844.692.4692 the Main Number. Stuck in Menu Queue. Line disconnected


06/12/2026 Rbailey - Called 718.245.2691 Spoke with Radiology. Asked for Ivana or Alexander. She was not familiar with either of those names. She could not take the Serial #. She Xfer'd me to Facilities. Spoke with Facilities, but she said that she could not take the Serial # and hung up


06/05/2026 DMalloy - First Contact email sent to customer Ivan Miller confirming the device location, serial number and proposed a date and time for a visit. 

milleri2@nychhc.org

alexander.shakhnazarov@nychhc.org

🔧 Work Performed
Affiniti CVx Ultrasound System - IP 120287598 - SN US825R1353
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 120287598 - SN US825R1353
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314140
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 147.0 business days
📅
▶
3 Dispatch Scheduled Jun 12, 2:41 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 214d 2h
🚨 64.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 14, 2:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 93d 23h
🚗
Status: Tech Off Site by Vivian Hyde Sep 14, 5:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 6m
⏱️
6x Labor Added Sep 14, 5:43 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 0.5, 1, 50
✔️
▶
2 Status: Completed Sep 14, 5:55 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 12:15 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 58m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 63.7 business days (threshold: 2.0 business days)
Exceeded by 61.7 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 14, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03381330 Labor Open 2.5 $0.00 Sep 14, 5:43 PM
WL-03381331 Labor Open 2 $275.00 Sep 14, 5:43 PM
WL-03381332 Labor Open 0.5 $0.00 Sep 14, 5:43 PM
WL-03381333 Expenses Open 1 $0.00 Sep 14, 5:43 PM
WL-03381334 Travel Open 50 $0.00 Sep 14, 5:43 PM
WL-03381335 Travel Open 5 $0.00 Sep 14, 5:43 PM
WL-03381397 Labor Open - $38.00 Sep 14, 5:56 PM

Details