Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314140 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Kings County Hospital — 451 Clarkson Ave, Brooklyn NY, 11203

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 22, 2026
25 biz days remaining
Active: 43 biz days
Paused: 146 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 12, 2026
146 business days (not counted)
43d
▶ Clock Running
Status: Scheduled
Jun 12 → Aug 15, 2026
43 business days (counted)
Running total: 43 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 12 Ready for Release ⏸ Paused 146 —
Jun 12 → Aug 15 Scheduled ▶ Running 43 43
Dispatch 0.0d
Holding 146.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
146.9 days
Created: Nov 10, 2025 Due: Sep 22, 2026 (38 days left)
📅
189.9 days Total Age
⏱️
146.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 146.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/12/2026 Rbailey - Called 646.261.1489 Spoke with Kat, as per Planner she needed to change date to 9/14 @ 1. Kat Confirmed. resending Email with New Scheduled Date


06/12/2026 Rbailey - Rcvd call from 646.261.1489 Kat Hilas. She confirmed the Device. She also advised that she would be the POC for ULS for the facility. She chose for FSE to come September 28 @ 1pm. Sending email and Advising Planner


06/12/2026 Rbailey - Called 646.261.1489 for Kathinana Hilas. NA VM said Kat. Left VM for Kat for FU


06/12/2026 Rbailey - Called 844.692.4692 the Main Number. Stuck in Menu Queue. Line disconnected


06/12/2026 Rbailey - Called 718.245.2691 Spoke with Radiology. Asked for Ivana or Alexander. She was not familiar with either of those names. She could not take the Serial #. She Xfer'd me to Facilities. Spoke with Facilities, but she said that she could not take the Serial # and hung up


06/05/2026 DMalloy - First Contact email sent to customer Ivan Miller confirming the device location, serial number and proposed a date and time for a visit. 

milleri2@nychhc.org

alexander.shakhnazarov@nychhc.org

⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 120287598 - SN US825R1353
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314140
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 147.0 business days
📅
▶
3 Dispatch Scheduled Jun 12, 2:41 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 214d 2h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 14, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details