Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314142 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hospital of the University of PA — 3400 Spruce St, Philadelphia PA, 19104

Nov 10, 2025 → Aug 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 28, 2026
✓ SLA Met (15 biz days early)
Active: 46 biz days
Paused: 138 biz days
🕐 Clock stopped: Completed (Aug 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 2, 2026
138 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Jun 2 → Aug 8, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 8, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 2 Ready for Release ⏸ Paused 138 —
Jun 2 → Aug 8 Scheduled ▶ Running 46 46
Dispatch 0.0d
Holding 138.9d (excluded)
Coordinators 46.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
138.9 days
Coordinators
46.9 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 28, 2026 Completed: Aug 8, 2026 (20 days early)
📅
184.9 days Total Age
⏱️
138.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
45.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 138.9 days stuck in "Ready for Release"
⏱️
Total Delay 45.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
138.9d
Scheduled
46.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/02/2026 ARuby - Sent confirmation email too Chris for 8/7 @9:30a. Dispatching to FSE Jason Yenser

06/02/2026 ALuman - per email response from Chris Iyoob, device is confirmed in Room 14, agreed to proposed date. Looped in planner Autumn to dispatch

05/29/2026 DMalloy - Called 610.213.0342 for Chris Iyoob located POC on another ULS WO for this location. Customer stated that he was not in the office just yet but asked if i could email him the ULS info and he will check the serial number and reply to the email.  

christopher.iyoob@pennmedicine.upenn.edu


05/20/2026 HWilliams - Called (610) 755-5737, VM/LM trying to locate POC.


05/19/2026 HWilliams - First contact - Called (215) 866-6857, VM/LM.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120080855 - SN RD825B0114
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314142
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 139.0 business days
👷
▶
3 Technician Assigned Jun 2, 1:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-07T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 204d 0h
🚨 47.0 business days
⏱️
6x Labor Added Aug 7, 1:21 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.25, 1.5, 27, 68
✔️
Status: Completed by Jason Yenser Aug 8, 7:12 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 66d 18h, 0m
⏳ 1.0 business days
⏱️
Labor Added Aug 10, 12:42 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 10, 12:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 5h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 46.9 business days (threshold: 2.0 business days)
Exceeded by 44.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 7, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03325715 Labor Open 2.25 $0.00 Aug 7, 1:21 PM
WL-03325716 Labor Open 2 $275.00 Aug 7, 1:21 PM
WL-03325717 Labor Open 1.5 $0.00 Aug 7, 1:21 PM
WL-03325718 Expenses Open 1 $0.00 Aug 7, 1:21 PM
WL-03325719 Travel Open 27 $0.00 Aug 7, 1:21 PM
WL-03325720 Travel Open 68 $0.00 Aug 7, 1:21 PM
WL-03328040 Labor Open - $38.00 Aug 10, 12:42 PM

Details