Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314150 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Port City Veterinary Referral Hospital — 231 Corporate Drive, Portsmouth NH, 03801

Nov 10, 2025 → Jul 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (101 biz days early)
Active: 1 biz days
Paused: 158 biz days
🕐 Clock stopped: Completed (Jul 2, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸158d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 1, 2026
158 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 1 → Jul 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 1 Ready for Release ⏸ Paused 158 —
Jul 1 → Jul 2 On Hold ▶ Running 1 1
Jul 2 → Jul 2 Assigned ▶ Running 0 1
Dispatch 0.0d
Holding 160.7d (excluded)
Coordinators 0.0d
Billing 0.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
160.7 days
Coordinators
0.0 days
Billing
0.7 days
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Jul 2, 2026 (151 days early)
📅
159.9 days Total Age
⏱️
158.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 277 days old
🚨
Primary Delay 158.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
158.9d
On Hold
1.8d
Assigned
0.0d / 0.5d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/02/2026 MKlose- attached signed EL and closed WO

07/01/2026 MKlose- rcvd email from POC adv I will be working with Phillips directly for my Annual PM's on this machine. I will be scheduling with Ed Quirk directly for this service." sent EL


07/01/2026- ARoosa - Sent 1st attempt email to Catherine Dunham

🔧 Work Performed
Exception Letter
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 83169813 - SN USN19B1999
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314150
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 159.0 business days
⏸️
Status: On Hold by Megan Klose Jul 1, 1:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 233d 0h
👷
▶
4 Technician Assigned Jul 2, 9:44 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Megan Klose
From: On Hold
To: Assigned
Duration in Previous: 20h 2m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Megan Klose
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 2:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 26m
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 47m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03281799 Labor Open 0.016666666666667 $38.00 Jul 2, 9:45 AM

Details