📍 New York-Presbyterian/Queens — 2747 Crescent St 204, Astoria NY, 11102
Nov 10, 2025 → Present
🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 37 biz days
Paused: 152 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Jun 23 → Aug 15, 2026
37 business days (counted)
Running total: 37 of ? biz days used
Created: Nov 10, 2025Today
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 23
Ready for Release
⏸ Paused
152
—
Jun 23 → Aug 15
Scheduled
▶ Running
37
37
Dispatch0.0d
Holding152.9d (excluded)
On Track
Dispatch
0.0 days
Holding(excluded from total)
152.9 days
Created: Nov 10, 2025
Due: Oct 30, 2026 (76 days left)
📅
189.9 daysTotal Age
⏱️
152.9d in Ready for ReleaseLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay152.9 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/23/2026 Rbailey - Rcvd email from Rambali, Fareezah <far9034@nyp.org> advising that they would like Sept 21 @ 2pm. Sending email reply and Advising Planner
06/10/2026 DMalloy - Email received from Fareezah Rambali advising that Irene was no longer at this location. Replied asking which date works best for this location.
far9034@nyp.org
hel9035@nyp.org
06/05/2026 DMalloy - First Contact email sent to customer Irene Grigoriadis confirming the device location, serial number and proposed a date and time for a visit.
irh9008@nyp.org
⚠️Problem Description
CX50 Ultrasound System - IP 81388774 - SN SG61900086
06/23/2026 Rbailey - Rcvd email from Rambali, Fareezah <far9034@nyp.org> advising that they would like Sept 21 @ 2pm. Sending email reply and Advising Planner