Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314151 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York-Presbyterian/Queens — 2747 Crescent St 204, Astoria NY, 11102

Nov 10, 2025 → Sep 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (28 biz days early)
Active: 62 biz days
Paused: 152 biz days
🕐 Clock stopped: Tech Off Site (Sep 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
Jun 23 → Sep 21, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 21 → Sep 21, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 23 Ready for Release ⏸ Paused 152 —
Jun 23 → Sep 21 Scheduled ▶ Running 62 62
Sep 21 → Sep 21 Tech On Site ▶ Running 0 62
Dispatch 0.0d
Holding 152.9d (excluded)
Coordinators 62.5d
Field Work 0.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
152.9 days
Coordinators
62.5 days
Over SLA
Field Work
0.4 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 21, 2026 (39 days early)
📅
214.9 days Total Age
⏱️
152.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
63.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 152.9 days stuck in "Ready for Release"
⏱️
Total Delay 63.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d
Scheduled
62.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.8d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/14/2026 DMalloy - Reminder Email sent to customer for next weeks appt.  

Far9034@nyp.org


06/23/2026 Rbailey - Rcvd email from Rambali, Fareezah <far9034@nyp.org> advising that they would like Sept 21 @ 2pm. Sending email reply and Advising Planner


06/10/2026 DMalloy - Email received from Fareezah Rambali advising that Irene was no longer at this location. Replied asking which date works best for this location. 

far9034@nyp.org

hel9035@nyp.org


06/05/2026 DMalloy - First Contact email sent to customer Irene Grigoriadis confirming the device location, serial number and proposed a date and time for a visit. 

irh9008@nyp.org

🔧 Work Performed
CX50 Ultrasound System - IP 81388774 - SN SG61900086
⚠️ Problem Description
CX50 Ultrasound System - IP 81388774 - SN SG61900086
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314151
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 153.0 business days
👷
▶
3 Technician Assigned Jun 23, 4:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-21T04:00:00.000+0000, 2026-09-21T00:00:00.000+0000, 2026-09-21T18:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 3h
🚨 63.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 21, 10:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 89d 18h
⏱️
▶
2 4x Labor Added Sep 21, 1:43 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 6m
✔️
Status: Completed by Vivian Hyde Sep 21, 1:50 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Sep 24, 11:08 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 5m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Scheduled
Duration: 62.5 business days (threshold: 2.0 business days)
Exceeded by 60.5 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 21, 2:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03392405 Labor Open 2 $275.00 Sep 21, 1:43 PM
WL-03392406 Labor Open 1 $0.00 Sep 21, 1:43 PM
WL-03392407 Expenses Open 1 $0.00 Sep 21, 1:43 PM
WL-03392408 Travel Open 10 $0.00 Sep 21, 1:43 PM
WL-03398171 Labor Open - $38.00 Sep 24, 11:08 AM

Details