Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314156 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Nash General Hospital — 2460 Curtis Ellis Dr, Rocky Mount NC, 27962

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 14, 2026
40 biz days remaining
Active: 38 biz days
Paused: 151 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 22, 2026
151 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Jun 22 → Aug 15, 2026
38 business days (counted)
Running total: 38 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 22 Ready for Release ⏸ Paused 151 —
Jun 22 → Jun 22 Scheduled ▶ Running 0 0
Jun 22 → Jun 22 Entered ▶ Running 0 0
Jun 22 → Aug 15 Scheduled ▶ Running 38 38
Dispatch 0.0d
Holding 151.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
151.9 days
Created: Nov 10, 2025 Due: Oct 14, 2026 (60 days left)
📅
189.9 days Total Age
⏱️
151.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 151.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
151.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

 06/22/2026 THolmes - Called bio Med 252-962-8146; spoke with Rose; conf SN and loc; sending f/u email. POC David Pridgen Phone# email:john.pridgen@unchealth.unc.edu

 Dispatching FSE Patty 0901


 06/22/2026 THolmes - Called (252) 962-8000 ; bio Med 252-962-8146; dispatcher hung up. 


06/15/2026 YEspino Called 252-903-0382 to speak to Corey Johnson to verify the pm in question. Was unable to speak to him so i left a message. Will also be sending out an email: corey.johnson@unchealth.unc.edu


06/15/2026 YEspino Recieved a responce from Christine advising that they did not have this device in the Echo lab and i would need to find a better contact.


06/05/2026 YEspino Emailed Stephanie Noble @ stephanie.noble@unchealth.unc.edu to verify the pm in question.

⚠️ Problem Description
Sparq Ultrasound System - IP 75391328 - SN US41811479
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314156
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 152.0 business days
👷
▶
6 Technician Assigned Jun 22, 12:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-01T14:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release, Scheduled
To: Scheduled, Entered
Duration in Previous: 224d 0h, 0m
👷
Technician Assigned by TaVon Holmes
Technician: a0hF00000048QIHIA2, Patricia Gordon
🗓️
Status: Scheduled by TaVon Holmes
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-01T14:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 1, 10:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details