Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314156 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Nash General Hospital — 2460 Curtis Ellis Dr, Rocky Mount NC, 27962

Nov 10, 2025 → Aug 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 14, 2026
✓ SLA Met (30 biz days early)
Active: 49 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Aug 31, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 22, 2026
151 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Jun 22 → Aug 31, 2026
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 31, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 22 Ready for Release ⏸ Paused 151 —
Jun 22 → Jun 22 Scheduled ▶ Running 0 0
Jun 22 → Jun 22 Entered ▶ Running 0 0
Jun 22 → Aug 31 Scheduled ▶ Running 49 49
Aug 31 → Aug 31 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Holding 151.9d (excluded)
Coordinators 49.9d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
151.9 days
Coordinators
49.9 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 14, 2026 Completed: Aug 31, 2026 (44 days early)
📅
200.9 days Total Age
⏱️
151.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
48.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 151.9 days stuck in "Ready for Release"
⏱️
Total Delay 48.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
151.9d
Scheduled
49.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/26/2026 THolmes - reminder email sent.


 06/22/2026 THolmes - Called bio Med 252-962-8146; spoke with Rose; conf SN and loc; sending f/u email. POC David Pridgen john.pridgen@unchealth.unc.edu

 Dispatching FSE Patty 0901


 06/22/2026 THolmes - Called (252) 962-8000 ; bio Med 252-962-8146; dispatcher hung up. 


06/15/2026 YEspino Called 252-903-0382 to speak to Corey Johnson to verify the pm in question. Was unable to speak to him so i left a message. Will also be sending out an email: corey.johnson@unchealth.unc.edu


06/15/2026 YEspino Recieved a responce from Christine advising that they did not have this device in the Echo lab and i would need to find a better contact.


06/05/2026 YEspino Emailed Stephanie Noble @ stephanie.noble@unchealth.unc.edu to verify the pm in question.

🔧 Work Performed
Travel to site. Meet up w/POC, get to device. Performed ULS PM per instruction and T&V successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Sparq Ultrasound System - IP 75391328 - SN US41811479
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314156
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 152.0 business days
📅
▶
6 Dispatch Scheduled Jun 22, 12:57 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled → Status: Scheduled → Technician Assigned
👷
Technician Assigned by TaVon Holmes
Technician: Patricia Gordon
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release, Scheduled
To: Scheduled, Entered
Duration in Previous: 224d 0h, 0m
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-01T14:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by TaVon Holmes
Technician: Patricia Gordon
🚨 49.0 business days
📅
Dispatch Scheduled by Douglas Pearce Aug 28, 1:41 PM
Scheduled For: 2026-09-03T14:00:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes Aug 28, 3:01 PM
Scheduled For: 2026-08-31T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Patricia Gordon Aug 31, 11:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 69d 22h
⏱️
▶
2 5x Labor Added Aug 31, 4:12 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 4h 45m
🏁
Status: Closed by Patricia Gordon Aug 31, 7:15 PM
From: Completed
To: Closed
Duration in Previous: 3h 2m
⏱️
▶
2 Labor Added Sep 1, 4:05 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 52m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Sep 4, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 49.9 business days (threshold: 2.0 business days)
Exceeded by 47.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Aug 31, 10:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03360473 Labor Open 3.5 $0.00 Aug 31, 4:12 PM
WL-03360474 Labor Open 1.5 $275.00 Aug 31, 4:12 PM
WL-03360475 Labor Open 3.5 $0.00 Aug 31, 4:12 PM
WL-03360476 Travel Open 176 $0.00 Aug 31, 4:12 PM
WL-03360477 Travel Open 178 $0.00 Aug 31, 4:12 PM
WL-03362493 Labor Open - $38.00 Sep 1, 4:05 PM

Details