Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314159 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Ganda Associates LLC — 19415 Deerfield Ave Ste 310, Leesburg VA, 20176

Nov 10, 2025 → Aug 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (26 biz days early)
Active: 47 biz days
Paused: 148 biz days
🕐 Clock stopped: Completed (Aug 24, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
47d
▶ Clock Running
Status: Scheduled
Jun 16 → Aug 24, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 16 Ready for Release ⏸ Paused 148 —
Jun 16 → Aug 24 Scheduled ▶ Running 47 47
Aug 24 → Aug 24 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Holding 148.9d (excluded)
Coordinators 48.0d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
148.9 days
Coordinators
48.0 days
Over SLA
Field Work
0.3 days
Created: Nov 10, 2025 Due: Sep 30, 2026 (22 days overdue)
📅
195.9 days Total Age
⏱️
148.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
46.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 345 days old
🚨
Primary Delay 148.9 days stuck in "Ready for Release"
⏱️
Total Delay 46.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d
Scheduled
48.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/15/2026 ARuby Rcvd email from Dr. Dulai sdulai@yahoo.com asking for Aug 24 @11am. sent confirmation email. Dispatching to Allan Klus

06/12/2026 ARuby - Rcvd email from sdulai@yahoo.com Dr. Dulai he proposed Aug 24th or 31st I sent a FU email advising either date works. Email bounced. (Jodi looped in email.)

06/11/2026 ARuby - Previous email from Ashley bounced. Called 703-726-6393 VM for DR Dulai. This office is closed per automated system. Messages regarding any other issues will not be addressed. Sending WO to rebecca. Jodi Myers jomyers@lmgdoctors.com POC from previous WO

06/11/2026 ALuman - sent enother email to Dr. Dulai to confirm and schedule.

06/05/2026 ALuman - sent follow up email to Dr Dulai sdulai@yahoo.com to confirm. Dr Dulai was POC for PM last year

05/29/2026 Rbailey - Called 703.726.6393 Resending email for Visibility as we were Unable to speak with anyone.


05/27/2026 Rbailey - Called 703.726.6393 Unable to speak with anyone. Resending email for Visibility


05/19/2026 HWilliams - First contact - Called 703-726-6393, VM not able to LM. FU with email.

jomyers@lmgdoctors.com

sdulai@yahoo.com

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
ClearVue 550 Ultrasound System - IP 58054633 - SN USO1290145
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314159
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 148.9 business days
👷
▶
3 Technician Assigned Jun 16, 8:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-24T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 217d 19h
🚨 48.0 business days
🔧
Status: Tech On Site by Allan Klus Aug 24, 10:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 69d 1h
⏱️
2x Labor Added Aug 24, 10:29 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1
⏱️
▶
2 Labor Added Aug 24, 11:07 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 3m, 0m
🏁
Status: Closed by Allan Klus Aug 24, 12:27 PM
From: Tech Off Site
To: Closed
Duration in Previous: 1h 16m
👀
Status: L2 Review by Thomas Xenos Aug 24, 2:08 PM
From: Closed
To: L2 Review
Duration in Previous: 1h 41m
⏳ 2.0 business days
⏱️
Labor Added Aug 25, 8:09 PM
Type: Labor
Status: Open
Qty: N/A

Bottlenecks

Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 24, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03348567 Labor Open 0.5 $0.00 Aug 24, 10:29 AM
WL-03348568 Travel Open 1 $0.00 Aug 24, 10:29 AM
WL-03348635 Labor Open 1.25 $275.00 Aug 24, 11:07 AM
WL-03351957 Labor Open - $38.00 Aug 25, 8:09 PM

Details