Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314159 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Ganda Associates LLC — 19415 Deerfield Ave Ste 310, Leesburg VA, 20176

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 41 biz days
Paused: 148 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Jun 16 → Aug 15, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 16 Ready for Release ⏸ Paused 148 —
Jun 16 → Aug 15 Scheduled ▶ Running 41 41
Dispatch 0.0d
Holding 148.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
148.9 days
Created: Nov 10, 2025 Due: Sep 30, 2026 (46 days left)
📅
189.9 days Total Age
⏱️
148.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 148.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/15/2026 ARuby Rcvd email from Dr. Dulai sdulai@yahoo.com asking for Aug 24 @11am. sent confirmation email. Dispatching to Allan Klus

06/12/2026 ARuby - Rcvd email from sdulai@yahoo.com Dr. Dulai he proposed Aug 24th or 31st I sent a FU email advising either date works. Email bounced. (Jodi looped in email.)

06/11/2026 ARuby - Previous email from Ashley bounced. Called 703-726-6393 VM for DR Dulai. This office is closed per automated system. Messages regarding any other issues will not be addressed. Sending WO to rebecca. Jodi Myers jomyers@lmgdoctors.com POC from previous WO

06/11/2026 ALuman - sent enother email to Dr. Dulai to confirm and schedule.

06/05/2026 ALuman - sent follow up email to Dr Dulai sdulai@yahoo.com to confirm. Dr Dulai was POC for PM last year

05/29/2026 Rbailey - Called 703.726.6393 Resending email for Visibility as we were Unable to speak with anyone.


05/27/2026 Rbailey - Called 703.726.6393 Unable to speak with anyone. Resending email for Visibility


05/19/2026 HWilliams - First contact - Called 703-726-6393, VM not able to LM. FU with email.

jomyers@lmgdoctors.com

sdulai@yahoo.com

⚠️ Problem Description
ClearVue 550 Ultrasound System - IP 58054633 - SN USO1290145
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314159
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 148.9 business days
👷
▶
3 Technician Assigned Jun 16, 8:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-24T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 217d 19h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 24, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details