Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314160 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Vidant Beaufort Hospital — 628 E 12th St, Washington NC, 27889

Nov 10, 2025 → Sep 21, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Nov 30, 2026

✓ SLA Met (46 biz days early)

Active: 51 biz days

Paused: 163 biz days

🕐 Clock stopped: Completed (Sep 21, 2026)

▶ Clock Running

Status: Created

Nov 10 → Nov 10, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸163d

⏸ Clock Paused

Status: Ready for Release

Nov 10 → Jul 9, 2026

163 business days (not counted)

51d

▶ Clock Running

Status: Scheduled

Jul 9 → Sep 21, 2026

51 business days (counted)

Running total: 51 of ? biz days used

▶ Clock Running

Status: Tech On Site

Sep 21 → Sep 21, 2026

0 business days (counted)

Running total: 51 of ? biz days used

Created: Nov 10, 2025 Completed: Sep 21, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 10 → Nov 10	Created	▶ Running	0	0
Nov 10 → Jul 9	Ready for Release	⏸ Paused	163	—
Jul 9 → Sep 21	Scheduled	▶ Running	51	51
Sep 21 → Sep 21	Tech On Site	▶ Running	0	51

Dispatch 0.0d

Holding 163.9d (excluded)

Coordinators 51.6d

Field Work 0.8d

Billing 1.5d

✓ SLA Met

Dispatch
0.0 days

Holding (excluded from total)
163.9 days

Coordinators
51.6 days
Over SLA

Field Work
0.8 days

Billing
1.5 days
Over SLA

Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 22, 2026 (69 days early)

📅

215.0 days Total Age

⏱️

163.9d in Ready for Release Longest Stage

🔄

8 transitions Status Changes

⚠️

52.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 345 days old

🚨

Primary Delay 163.9 days stuck in "Ready for Release"

⏱️

Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Release

163.9d

Scheduled

51.6d / 2.0d SLA

Tech On Site

0.6d / 1.0d SLA

Completed

0.2d / 1.0d SLA

Closed

3.0d / 1.0d SLA

07e-Partial Project

0.6d

Ready to Bill

1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/09/2026 THolmes- per POC scheduling FSE Patty 9/21 @1:30 pm
 
07/07/2026 ALuman - sent first attempt email to jeriesha.stokes@ecuhealth.org to confirm device

🔧 Work Performed

                        Performed ULS PM and T&V per instruction successfully. Travel from site to hotel in Greenville.                    

🔍 Technician Findings

                        ULS PM                    

⚠️ Problem Description

                        Transducer, X8-2t - IP 83511313 - SN B3DT3D                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📋

Work Order Created Nov 10, 11:27 AM

Work Order: WO-01314160

Type: Preventive Maintenance

Priority: PC

✅

Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM

From: Entered

To: Ready for Release

Duration in Previous: 17m

🚨 164.0 business days

👷

▶

3 Technician Assigned Jul 9, 3:35 PM

Technician Assigned → Dispatch Scheduled → Status: Scheduled

📅

Dispatch Scheduled by TaVon Holmes

Scheduled For: 2026-09-21T17:30:00.000+0000

🗓️

Status: Scheduled by TaVon Holmes

From: Ready for Release

To: Scheduled

Duration in Previous: 241d 2h

📅

Dispatch Scheduled by TaVon Holmes Jul 10, 11:17 AM

Scheduled For: 2026-09-21T18:00:00.000+0000

🚨 51.0 business days

🔧

Status: Tech On Site by Patricia Gordon Sep 21, 1:59 PM

From: Scheduled

To: Tech On Site

Duration in Previous: 73d 22h

⏱️

▶

2 3x Labor Added Sep 21, 6:28 PM

3x Labor Added → Status: Completed

✔️

Status: Completed by Patricia Gordon

From: Tech On Site

To: Completed

Duration in Previous: 4h 31m

🏁

Status: Closed by Patricia Gordon Sep 21, 8:18 PM

From: Completed

To: Closed

Duration in Previous: 1h 47m

⏳ 3.5 business days

⏱️

▶

2 Labor Added Sep 24, 11:08 AM

Labor Added → Status: 07e-Partial Project

📋

Status: 07e-Partial Project by Timothy Amburgey

From: Closed

To: 07e-Partial Project

Duration in Previous: 2d 14h

📄

Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM

From: 07e-Partial Project

To: Ready to Bill

Duration in Previous: 5h 5m

💰

Status: Invoiced by Josh Longway Sep 25, 4:00 AM

From: Ready to Bill

To: Invoiced

Duration in Previous: 11h 41m

Bottlenecks

Scheduled

Duration: 51.6 business days (threshold: 2.0 business days)

Exceeded by 49.6 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Patricia Gordon

Scheduled

Sep 21, 2:00 PM

Created

Nov 10, 11:27 AM

Invoice #

N/A

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03392993	Labor	Open	1	$275.00	Sep 21, 6:28 PM
WL-03392994	Labor	Open	1	$0.00	Sep 21, 6:28 PM
WL-03392995	Travel	Open	25	$0.00	Sep 21, 6:28 PM
WL-03398170	Labor	Open	-	$38.00	Sep 24, 11:08 AM