Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314161 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore Medical Arts Pavilion — 3400 Bainbridge Avenue, Bronx NY, 10467

Nov 10, 2025 → Apr 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (53 biz days early)
Active: 19 biz days
Paused: 85 biz days
🕐 Clock stopped: Tech Off Site (Apr 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Mar 18, 2026
85 business days (not counted)
18d
▶ Clock Running
Status: Scheduled
Mar 18 → Apr 13, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 19 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Apr 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Mar 18 Ready for Release ⏸ Paused 85 —
Mar 18 → Apr 13 Scheduled ▶ Running 18 18
Apr 13 → Apr 14 Tech On Site ▶ Running 1 19
Dispatch 0.0d
Holding 85.9d (excluded)
Coordinators 18.5d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
85.9 days
Coordinators
18.5 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Jun 30, 2026 Completed: Apr 14, 2026 (77 days early)
📅
104.3 days Total Age
⏱️
85.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 85.9 days stuck in "Ready for Release"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
85.9d
Scheduled
18.5d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 RArnold - Called 718-741-2408 for Lauren. She confirmed to have this device. Adding to Vivian's schedule for 04/13


02/24/2026 SRobinson- Sent email to Igor Gurvich igurvich@montefiore.org for a contact update.

02/24/2026 SRobinson- Sent email to Lauren, Travis and abilali@montefiore.org to try and get confirmation for this device. No previous contacts.

02/16/2026 SRobinson- Sent a follow up email to Lauren to try and confirm device. 

02/11/2026 SRobinson- Sent emailt to Lauren Tuch <ltuch@montefiore.org> to try and confirm.

🔧 Work Performed
S8-3t Compact Transducer - IP 120825947 - SN F0N1MP
⚠️ Problem Description
S8-3t Compact Transducer - IP 120825947 - SN F0N1MP
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314161
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 86.0 business days
📅
▶
3 Dispatch Scheduled Mar 18, 4:05 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 128d 3h
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000HyZLLQA3, Vivian Hyde
🚨 19.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 13, 1:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 21h
🚗
▶
3 Status: Tech Off Site Apr 13, 10:07 PM
Status: Tech Off Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Vivian Hyde Apr 13, 11:14 PM
From: Completed
To: Closed
Duration in Previous: 1h 2m
⏳ 3.1 business days
⏱️
Labor Added Apr 16, 11:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 16, 11:20 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 21m
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Scheduled
Duration: 18.5 business days (threshold: 2.0 business days)
Exceeded by 16.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 13, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03184546 Labor Open 0.5 $0.00 Apr 13, 10:11 PM
WL-03184547 Labor Open 1 $275.00 Apr 13, 10:11 PM
WL-03188517 Labor Open 0.016666666666667 $38.00 Apr 16, 11:12 AM

Details