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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314163 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Nov 10, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 20, 2026
✓ SLA Met (16 biz days early)
Active: 30 biz days
Paused: 84 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Mar 17, 2026
84 business days (not counted)
16d
▶ Clock Running
Status: Scheduled
Mar 17 → Apr 8, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Completed
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Closed
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 16 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 28, 2026
14 business days (counted)
Running total: 30 of ? biz days used
Created: Nov 10, 2025 Completed: Apr 28, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Mar 17 Ready for Release ⏸ Paused 84 —
Mar 17 → Apr 8 Scheduled ▶ Running 16 16
Apr 8 → Apr 8 Completed ▶ Running 0 16
Apr 8 → Apr 8 Closed ▶ Running 0 16
Apr 8 → Apr 8 Incomplete ▶ Running 0 16
Apr 8 → Apr 28 Scheduled ▶ Running 14 30
Dispatch 0.0d
Holding 84.9d (excluded)
Coordinators 31.1d
Field Work 0.1d
Incomplete 0.6d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
84.9 days
Coordinators
31.1 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
0.6 days
Created: Nov 10, 2025 Due: May 20, 2026 Completed: Apr 28, 2026 (22 days early)
📅
114.9 days Total Age
⏱️
84.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
28.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 84.9 days stuck in "Ready for Release"
⏱️
Total Delay 28.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
84.9d
Scheduled
31.1d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Incomplete
0.6d
Completed
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/10/2026 DMalloy - ReScheduling for FSE Andre to complete on next week Tuesday 4/14/2026 in the afternoon.


03/17/2026 RArnold - Dispatching to Andre for next week as walk in for 6 devices

02/17/2026 RArnold- Fady called and emailed customer as they have not been responsive to scheduling emails

01/29/2026 RArnold - Emailed Blanca for update on confirming device and date of 03/27 @ 9am for Andre.

01/23/2026 RArnold - Called 718-920-4793 for Blanca. Left a message. Sending email to confirm device.


01/12/2026 RArnold - Emailed Blanca Torres to confirm device. btorress@montefiore.org

🔧 Work Performed
No work performed returned to philips FSE
🔍 Technician Findings
Device no longer in use
⚠️ Problem Description
T6H TRANSDUCER - IP 54422086 - SN 038GKG
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314163
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 85.0 business days
🗓️
▶
3 Status: Scheduled Mar 17, 3:53 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-24T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 25, 6:09 PM
Scheduled For: 2026-03-25T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Mar 26, 9:35 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-25T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Andre Samuda Mar 28, 5:20 AM
Scheduled For: 2026-03-31T13:00:00.000+0000
⏳ 3.2 business days
📅
Dispatch Scheduled by Andre Samuda Apr 2, 1:45 AM
Scheduled For: 2026-04-04T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Andre Samuda Apr 8, 10:22 AM
Scheduled For: 2026-04-11T13:00:00.000+0000
✔️
Status: Completed by Andre Samuda Apr 8, 10:47 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21d 18h, 0m
⚠️
Status: Incomplete by Sean Currie Apr 8, 10:53 AM
From: Closed
To: Incomplete
Duration in Previous: 5m
🗓️
▶
2 Status: Scheduled Apr 8, 3:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-18T13:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Apr 10, 1:28 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-14T17:00:00.000+0000
🚨 13.0 business days
⏱️
▶
2 Labor Added Apr 28, 6:47 PM
Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 20d 3h
🏁
Status: Closed by Andre Samuda Apr 28, 7:13 PM
From: Completed
To: Closed
Duration in Previous: 25m
⏳ 2.6 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 11:15 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 16h, 0m
🚨 64.0 business days
🧾
Invoice Created Jul 31, 3:00 PM
Invoice Number: SM-260521

Bottlenecks

Scheduled
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days
Scheduled
Duration: 14.6 business days (threshold: 2.0 business days)
Exceeded by 12.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 14, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
SM-260521

Work Details (1)

Name Type Status Qty Amount Date
WL-03204359 Labor Open 0.25 $0.00 Apr 28, 6:47 PM

Details