Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • Preventive Maintenance • PC
📍 New York Cardiology Associates — 425 E 61st St Fl 6, New York NY, 10065
Nov 10, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → May 29 | Ready for Release | ⏸ Paused | 136 | — |
| May 29 → Aug 12 | Scheduled | ▶ Running | 51 | 51 |
| Aug 12 → Aug 12 | Entered | ▶ Running | 0 | 51 |
| Aug 12 → Aug 14 | Scheduled | ▶ Running | 2 | 53 |
| Aug 14 → Aug 14 | Entered | ▶ Running | 0 | 53 |
| Aug 14 → Aug 15 | Scheduled | ▶ Running | 0 | 53 |
08/14/2026 RArnold -Reassigning to Carlos
08/12/2026 Rbailey - Called 212.752.2000 ext 113. Discussed with Planner to have Philemon come onsite. Dispatching WO for him to come onsite 8/28 @9am. Sending Email
08/12/2026 Rbailey - Called 212.752.2000 x 113 Spoke with Lois to update day FSE is coming onsite. She said that it would have to be a Friday
05/29/2026 DMalloy - Email receved from customer agreeing to have FSE Vivian Hyde onsite on Friday, August 21, 2026, at 9:30am. Emailed a confirmation.
lcayne@newyorkcardiologyassoc.com
05/28/2026 DMalloy - Email received from custoemr advising that her email address is now lcayne@newyorkcardiologyassoc.com. Replied confirming the change and asked if Friday, August 21, 2026, at 9:30am work for Vivian to be onsite.
05/27/2026 DMalloy- Email received from customer advising that she would be in contact after 5/27 once she is back in the office. Replied ot the email and set reminder for 5/28 to follow up.
lcayne@aol.com
PMKPIEXEMPT_POC
05/22/2026 Rbailey - Called 212.752.2000 Unable to speak with Lois. Resending email for Visibility
05/14/2026 DMalloy - First Contact email sent to customer Lois Cayne confirming the device location, serial number and proposed a date and time for a visit.
lcayne@aol.com
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