Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314164 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Cardiology Associates — 425 E 61st St Fl 6, New York NY, 10065

Nov 10, 2025 → Aug 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 4, 2026
✓ SLA Met (5 biz days early)
Active: 63 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (Aug 28, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 29, 2026
136 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
May 29 → Aug 12, 2026
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Entered
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Aug 14, 2026
2 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Entered
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 28, 2026
10 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 28 → Aug 28, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 28, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 29 Ready for Release ⏸ Paused 136 —
May 29 → Aug 12 Scheduled ▶ Running 51 51
Aug 12 → Aug 12 Entered ▶ Running 0 51
Aug 12 → Aug 14 Scheduled ▶ Running 2 53
Aug 14 → Aug 14 Entered ▶ Running 0 53
Aug 14 → Aug 28 Scheduled ▶ Running 10 63
Aug 28 → Aug 28 Tech On Site ▶ Running 0 63
Dispatch 0.0d
Holding 136.9d (excluded)
Coordinators 65.4d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
136.9 days
Coordinators
65.4 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 4, 2026 Completed: Aug 28, 2026 (7 days early)
📅
199.9 days Total Age
⏱️
136.9d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
61.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 136.9 days stuck in "Ready for Release"
⏱️
Total Delay 61.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
136.9d
Scheduled
65.4d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/14/2026 RArnold -Reassigning to Carlos


08/12/2026 Rbailey - Called 212.752.2000 ext 113. Discussed with Planner to have Philemon come onsite. Dispatching WO for him to come onsite 8/28 @9am. Sending Email


08/12/2026 Rbailey - Called 212.752.2000 x 113 Spoke with Lois to update day FSE is coming onsite. She said that it would have to be a Friday


05/29/2026 DMalloy - Email receved from customer agreeing to have FSE Vivian Hyde onsite on Friday, August 21, 2026, at 9:30am. Emailed a confirmation. 

lcayne@newyorkcardiologyassoc.com


05/28/2026 DMalloy - Email received from custoemr advising that her email address is now lcayne@newyorkcardiologyassoc.com. Replied confirming the change and asked if Friday, August 21, 2026, at 9:30am work for Vivian to be onsite.  


05/27/2026 DMalloy- Email received from customer advising that she would be in contact after 5/27 once she is back in the office. Replied ot the email and set reminder for 5/28 to follow up. 

lcayne@aol.com

PMKPIEXEMPT_POC


05/22/2026 Rbailey - Called 212.752.2000 Unable to speak with Lois. Resending email for Visibility


05/14/2026 DMalloy - First Contact email sent to customer Lois Cayne confirming the device location, serial number and proposed a date and time for a visit. 

lcayne@aol.com

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 119674986 - SN US825R0359
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314164
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 137.0 business days
👷
▶
4 Technician Assigned May 29, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-21T04:00:00.000+0000, 2026-08-21T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 200d 0h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-21T13:30:00.000+0000
🚨 52.0 business days
🆕
▶
4 Status: Entered Aug 12, 1:32 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Ricky Bailey
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Ricky Bailey
Technician: Philmon Mehari
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-28T13:00:00.000+0000
⏳ 3.0 business days
🆕
▶
3 Status: Entered Aug 14, 1:36 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-28T13:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Carlos Puebla Aug 28, 8:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 19h
🚗
7x Travel Added Aug 28, 3:48 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 8, 0.75, 2.5, 1.25
⏱️
Labor Added Aug 28, 4:18 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Aug 28, 4:33 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.9 business days
⏱️
▶
2 Labor Added Sep 1, 3:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Sep 4, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 51.8 business days (threshold: 2.0 business days)
Exceeded by 49.8 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.4 business hours
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Aug 28, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03357729 Travel Open 8 $0.00 Aug 28, 3:48 PM
WL-03357723 Labor Open 0.75 $0.00 Aug 28, 3:48 PM
WL-03357724 Labor Open 2.5 $275.00 Aug 28, 3:48 PM
WL-03357725 Labor Open 1.25 $0.00 Aug 28, 3:48 PM
WL-03357726 Expenses Open 1 $0.00 Aug 28, 3:48 PM
WL-03357727 Expenses Open 1 $0.00 Aug 28, 3:48 PM
WL-03357728 Travel Open 8 $0.00 Aug 28, 3:48 PM
WL-03357823 Labor Open 1 $0.00 Aug 28, 4:18 PM
WL-03362376 Labor Open - $38.00 Sep 1, 3:28 PM

Details