Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314165 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shore Heart Group — 115 E Bay Ave, Manahawkin NJ, 08050

Nov 10, 2025 → Oct 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (31 biz days early)
Active: 67 biz days
Paused: 162 biz days
🕐 Clock stopped: Completed (Oct 13, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸162d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 8, 2026
162 business days (not counted)
67d
▶ Clock Running
Status: Scheduled
Jul 8 → Oct 13, 2026
67 business days (counted)
Running total: 67 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 8 Ready for Release ⏸ Paused 162 —
Jul 8 → Oct 13 Scheduled ▶ Running 67 67
Dispatch 0.0d
Holding 162.9d (excluded)
Coordinators 67.8d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
162.9 days
Coordinators
67.8 days
Over SLA
Billing
1.8 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 13, 2026 (48 days early)
📅
229.9 days Total Age
⏱️
162.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
67.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 162.9 days stuck in "Ready for Release"
⏱️
Total Delay 67.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
162.9d
Scheduled
67.8d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 ARuby - Rcvd email from jaclyn fitzsimmons jacfitzsimmons@comcast.net advising the 12th does not work. She offered 10/13 anytime or 10/15 after 2p. I sent an email asking for 10/13 @9:30. Dispatching to Jason Yenser.

07/01/2026 Rbailey - Sent 1st Attempt to jaclyn fitzsimmons <jacfitzsimmons@comcast.net> to propose Jason Yenser October 12 @ 1230

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 67476535 - SN USD15D0187
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314165
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 163.0 business days
👷
▶
3 Technician Assigned Jul 8, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-13T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 240d 0h
🚨 68.0 business days
⏱️
5x Labor Added Oct 13, 1:09 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 1.75, 0.75, 136, 26
✔️
Status: Completed by Jason Yenser Oct 13, 7:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 97d 5h, 0m
⏳ 2.6 business days
⏱️
Labor Added Oct 15, 1:06 PM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 1:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 47m

Bottlenecks

Scheduled
Duration: 67.8 business days (threshold: 2.0 business days)
Exceeded by 65.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 13, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03425878 Labor Open 3.25 $0.00 Oct 13, 1:09 PM
WL-03425879 Labor Open 1.75 $275.00 Oct 13, 1:09 PM
WL-03425880 Labor Open 0.75 $0.00 Oct 13, 1:09 PM
WL-03425881 Travel Open 136 $0.00 Oct 13, 1:09 PM
WL-03425882 Travel Open 26 $0.00 Oct 13, 1:09 PM
WL-03429608 Labor Open - $38.00 Oct 15, 1:06 PM

Details