Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314165 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shore Heart Group — 115 E Bay Ave, Manahawkin NJ, 08050

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 27 biz days
Paused: 162 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸162d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 8, 2026
162 business days (not counted)
27d
▶ Clock Running
Status: Scheduled
Jul 8 → Aug 15, 2026
27 business days (counted)
Running total: 27 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 8 Ready for Release ⏸ Paused 162 —
Jul 8 → Aug 15 Scheduled ▶ Running 27 27
Dispatch 0.0d
Holding 162.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
162.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
162.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 162.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
162.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 ARuby - Rcvd email from jaclyn fitzsimmons jacfitzsimmons@comcast.net advising the 12th does not work. She offered 10/13 anytime or 10/15 after 2p. I sent an email asking for 10/13 @9:30. Dispatching to Jason Yenser.

07/01/2026 Rbailey - Sent 1st Attempt to jaclyn fitzsimmons <jacfitzsimmons@comcast.net> to propose Jason Yenser October 12 @ 1230

⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 67476535 - SN USD15D0187
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314165
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 163.0 business days
👷
▶
3 Technician Assigned Jul 8, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-13T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 240d 0h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 13, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details