Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314167 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 ColumbiaDoctors Medical Group — 180 E Hartsdale Ave, Hartsdale NY, 10530

Nov 10, 2025 → Aug 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (76 biz days early)
Active: 64 biz days
Paused: 120 biz days
🕐 Clock stopped: Canceled (Aug 7, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 6, 2026
120 business days (not counted)
64d
▶ Clock Running
Status: Canceled
May 6 → Aug 7, 2026
64 business days (counted)
Running total: 64 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Aug 7, 2026
0 business days (not counted)
Created: Nov 10, 2025 Canceled: Aug 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 6 Ready for Release ⏸ Paused 120 —
May 6 → Aug 7 Canceled ▶ Running 64 64
Aug 7 → Aug 7 Ready for Release ⏸ Paused 0 —
Dispatch 0.0d
Holding 120.9d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
120.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Aug 7, 2026 (115 days early)
📅
184.9 days Total Age
⏱️
120.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 277 days old
🚨
Primary Delay 120.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
120.9d
Canceled
64.4d

💬 Activities, Notes & Communications

⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 74606643 - SN US318F0537
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314167
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 121.0 business days
🚫
Status: Canceled by Mandy Newman May 6, 4:47 PM
From: Ready for Release
To: Canceled
Duration in Previous: 177d 4h
🚨 64.9 business days
✅
Status: Ready for Release by Rebecca Arnold Aug 7, 1:45 PM
From: Canceled
To: Ready for Release
Duration in Previous: 92d 20h
🚫
Status: Canceled by Rebecca Arnold Aug 7, 1:51 PM
From: Ready for Release
To: Canceled
Duration in Previous: 5m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details