Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314168 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 369 E Main St #18, East Islip NY, 11730

Nov 10, 2025 → Aug 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (32 biz days early)
Active: 61 biz days
Paused: 128 biz days
🕐 Clock stopped: Completed (Aug 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 18, 2026
128 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
May 18 → Jul 28, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Jul 28 → Jul 28, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 28 → Aug 10, 2026
9 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 10 → Aug 14, 2026
4 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 18 Ready for Release ⏸ Paused 128 —
May 18 → Jul 28 Scheduled ▶ Running 48 48
Jul 28 → Jul 28 Entered ▶ Running 0 48
Jul 28 → Aug 10 Scheduled ▶ Running 9 57
Aug 10 → Aug 14 Tech On Site ▶ Running 4 61
Dispatch 0.0d
Holding 128.9d (excluded)
Coordinators 59.0d
Field Work 4.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
128.9 days
Coordinators
59.0 days
Over SLA
Field Work
4.1 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 14, 2026 (47 days early)
📅
189.1 days Total Age
⏱️
128.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
58.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Closed • 277 days old
🚨
Primary Delay 128.9 days stuck in "Ready for Release"
⏱️
Total Delay 58.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
128.9d
Scheduled
59.0d / 2.0d SLA
Tech On Site
4.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/28/2026 DMalloy - Moving from Andre to Philmon for the same day and time. Emailed customer a reminder and advised of the update in FSE's 

gabrielle.johnson@radnet.com


05/15/2026 Rbailey - Spoke with Gabrielle Johnson. Confirming when Andre will come onsite. Dispatching WO and sending email


04/17/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 8/10/2026 – 8/11/2026 at 9:30am by Andre Samuda 

gabrielle.johnson@radnet.com

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 72409151 - SN US717F0641 PM
🔍 Technician Findings
Affiniti 70 Ultrasound System - IP 72409151 - SN US717F0641 PM
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 72409151 - SN US717F0641
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314168
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 129.0 business days
👷
▶
3 Technician Assigned May 18, 10:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-10T13:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 188d 21h
🚨 49.0 business days
🆕
▶
5 Status: Entered Jul 28, 9:13 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Philmon Mehari
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-10T04:00:00.000+0000, 2026-08-10T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-10T13:30:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Philmon Mehari Aug 10, 10:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 1h
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Aug 13, 8:08 PM
3x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2, 1.5
💵
Expenses Added Aug 13, 8:57 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Philmon Mehari Aug 13, 9:03 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 10h, 0m

Bottlenecks

Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Tech On Site
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Aug 10, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03334609 Labor Open 3 $0.00 Aug 13, 8:08 PM
WL-03334610 Travel Open 85 $0.00 Aug 13, 8:08 PM
WL-03334611 Travel Open 32 $0.00 Aug 13, 8:08 PM
WL-03334614 Labor Open 2 $275.00 Aug 13, 8:09 PM
WL-03334615 Labor Open 1.5 $0.00 Aug 13, 8:09 PM
WL-03334718 Expenses Open 1 $0.00 Aug 13, 8:57 PM

Details