Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314169 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northwell URO/GYN — 376 E Main St, Bay Shore NY, 11706

Nov 10, 2025 → Sep 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (33 biz days early)
Active: 57 biz days
Paused: 152 biz days
🕐 Clock stopped: Tech Off Site (Sep 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Jun 23 → Sep 14, 2026
57 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 14 → Sep 14, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 23 Ready for Release ⏸ Paused 152 —
Jun 23 → Sep 14 Scheduled ▶ Running 57 57
Sep 14 → Sep 14 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Holding 152.9d (excluded)
Coordinators 57.4d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
152.9 days
Coordinators
57.4 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 14, 2026 (46 days early)
📅
209.9 days Total Age
⏱️
152.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
58.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 152.9 days stuck in "Ready for Release"
⏱️
Total Delay 58.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d
Scheduled
57.4d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/08/2026 DMalloy - Reminder email sent to the customer for next weeks visit.

pzahariadis@northwell.edu


06/23/2026 DMalloy - Email received from customer agreeing to FSE Vivian being onsite on September 14, 2026, at 9:30am. Emailed a confirmation.  

pzahariadis@northwell.edu


06/23/2026 RBailey - Sent email to Phyllis to choose Date


06/23/2026 Rbailey - Rcvd email from Phyllis advising "Thank you for scheduling a Pm for the portable machine. It was located in Smithtown so you are ready to go ahead with the PM in September" FU'g with Planner how to Proceed


06/23/2026 Rbailey - Called 631.439.5437 the Smithtown location as this was possibly there last year. Phyllis was at the Bay Shore location. Xfer'd to Phyllis. Spoke with her and she said I could resend the info concerning the PM and she would reply


06/23/2026 Rbailey - Called 631.987.5523 Straight to VM. NA No Name. Left VM for FU Advised need to change time on email. Resending Email. Looking for Alternate #


06/19/2026 DMalloy - Called 631.987.5523 for Phyllis Zahariadis. Call went straight to VM. Left a message for a call back. Following up with an email with same proposal dates. Monday, September 14, 2026, at 1:00pm or Friday, September 25, 2026, at 10:00am for FSE Vivian.

pzahariadis@northwell.edu


06/05/2026 DMalloy - First Contact email sent to customer Phyllis Zahariadis confirming the device location, serial number and proposed a date and time for a visit. 

pzahariadis@northwell.edu

🔧 Work Performed
CX50 POC Ultrasound System - IP 70664318 - SN SG91600067
⚠️ Problem Description
CX50 POC Ultrasound System - IP 70664318 - SN SG91600067
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314169
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 153.0 business days
👷
▶
4 Technician Assigned Jun 23, 4:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-14T04:00:00.000+0000, 2026-09-14T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 3h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-14T13:30:00.000+0000
🚨 57.9 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 14, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 82d 19h
🚗
▶
3 2x Travel Added Sep 14, 5:28 PM
2x Travel Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
Status: Tech Off Site by Vivian Hyde Sep 14, 5:37 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 6h 8m, 0m
🏁
▶
2 Status: Closed Sep 14, 5:55 PM
Status: Closed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 11:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 49m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 57.4 business days (threshold: 2.0 business days)
Exceeded by 55.4 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 14, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03381283 Travel Open 45 $0.00 Sep 14, 5:28 PM
WL-03381284 Travel Open 15 $0.00 Sep 14, 5:28 PM
WL-03381287 Labor Open 3 $0.00 Sep 14, 5:30 PM
WL-03381288 Labor Open 1.5 $275.00 Sep 14, 5:32 PM
WL-03381396 Labor Open - $38.00 Sep 14, 5:55 PM

Details