Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314169 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northwell URO/GYN — 376 E Main St, Bay Shore NY, 11706

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 37 biz days
Paused: 152 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Jun 23 → Aug 15, 2026
37 business days (counted)
Running total: 37 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 23 Ready for Release ⏸ Paused 152
Jun 23 → Aug 15 Scheduled ▶ Running 37 37
Dispatch 0.0d
Holding 152.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
152.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (76 days left)
📅
189.9 days Total Age
⏱️
152.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 152.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/23/2026 DMalloy - Email received from customer agreeing to FSE Vivian being onsite on September 14, 2026, at 9:30am. Emailed a confirmation.  

pzahariadis@northwell.edu


06/23/2026 RBailey - Sent email to Phyllis to choose Date


06/23/2026 Rbailey - Rcvd email from Phyllis advising "Thank you for scheduling a Pm for the portable machine. It was located in Smithtown so you are ready to go ahead with the PM in September" FU'g with Planner how to Proceed


06/23/2026 Rbailey - Called 631.439.5437 the Smithtown location as this was possibly there last year. Phyllis was at the Bay Shore location. Xfer'd to Phyllis. Spoke with her and she said I could resend the info concerning the PM and she would reply


06/23/2026 Rbailey - Called 631.987.5523 Straight to VM. NA No Name. Left VM for FU Advised need to change time on email. Resending Email. Looking for Alternate #


06/19/2026 DMalloy - Called 631.987.5523 for Phyllis Zahariadis. Call went straight to VM. Left a message for a call back. Following up with an email with same proposal dates. Monday, September 14, 2026, at 1:00pm or Friday, September 25, 2026, at 10:00am for FSE Vivian.

pzahariadis@northwell.edu


06/05/2026 DMalloy - First Contact email sent to customer Phyllis Zahariadis confirming the device location, serial number and proposed a date and time for a visit. 

pzahariadis@northwell.edu

⚠️ Problem Description
CX50 POC Ultrasound System - IP 70664318 - SN SG91600067
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314169
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 153.0 business days
👷
4 Technician Assigned Jun 23, 4:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-14T04:00:00.000+0000, 2026-09-14T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 3h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-14T13:30:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 14, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details