Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314171 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 White Plains Hospital — 41 E Post Rd, White Plains NY, 10601

Nov 10, 2025 → Oct 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (30 biz days early)
Active: 65 biz days
Paused: 165 biz days
🕐 Clock stopped: Tech Off Site (Oct 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 13, 2026
165 business days (not counted)
65d
▶ Clock Running
Status: Scheduled
Jul 13 → Oct 14, 2026
65 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Oct 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 13 Ready for Release ⏸ Paused 165 —
Jul 13 → Oct 14 Scheduled ▶ Running 65 65
Oct 14 → Oct 14 Tech On Site ▶ Running 0 65
Dispatch 0.0d
Holding 165.9d (excluded)
Coordinators 66.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
165.9 days
Coordinators
66.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 15, 2026 (46 days early)
📅
231.0 days Total Age
⏱️
165.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
64.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 165.9 days stuck in "Ready for Release"
⏱️
Total Delay 64.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
165.9d
Scheduled
66.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/07/2026 DMalloy - Reminder email sent to customer for next weeks appt.  

ccusi@wphospital.org

wph-biomed@wphospital.org


07/13/2026 DMalloy - Emailed received from customer agreeing to have FSE Vivian Hyde onsite on Wednesday, October 14, 2026, at 9:30am. Emailed a confirmation.  

ccusi@wphospital.org

wph-biomed@wphospital.org


07/10/2026 Rbailey - Sent 1st Attempt Email to biomed@wphospital.org to Propose Vivian Hyde Oct 13@930

🔧 Work Performed
Transducer, X8-2t - IP 119673985 - SN F0LZW1
⚠️ Problem Description
Transducer, X8-2t - IP 119673985 - SN F0LZW1
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314171
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 166.0 business days
📅
▶
3 Dispatch Scheduled Jul 13, 12:05 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 244d 23h
📅
Dispatch Scheduled by Deon Malloy Jul 13, 12:10 PM
Scheduled For: 2026-10-14T13:30:00.000+0000
🚨 66.0 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 14, 3:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 93d 3h
🚗
Status: Tech Off Site by Vivian Hyde Oct 14, 6:32 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 49m
⏱️
▶
2 2x Labor Added Oct 14, 7:12 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
💵
2x Expenses Added Oct 14, 7:21 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Vivian Hyde Oct 14, 8:23 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1h 51m, 0m
⏱️
▶
2 Labor Added Oct 15, 1:38 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 16m
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 52m
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 66.0 business days (threshold: 2.0 business days)
Exceeded by 64.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 14, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03428514 Labor Open 1 $275.00 Oct 14, 7:12 PM
WL-03428516 Travel Open 30 $0.00 Oct 14, 7:12 PM
WL-03428517 Labor Open 2 $0.00 Oct 14, 7:13 PM
WL-03428529 Expenses Open 1 $0.00 Oct 14, 7:21 PM
WL-03428530 Expenses Open 1 $0.00 Oct 14, 7:21 PM
WL-03429683 Labor Open - $38.00 Oct 15, 1:38 PM

Details