Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314173 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore-Einstein Heart Center — 1628 Eastchester Rd, Bronx NY, 10461

Nov 10, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (107 biz days early)
Active: 16 biz days
Paused: 98 biz days
🕐 Clock stopped: Canceled (Apr 28, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸98d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 6, 2026
98 business days (not counted)
16d
▶ Clock Running
Status: On Hold
Apr 6 → Apr 28, 2026
16 business days (counted)
Running total: 16 of ? biz days used
Created: Nov 10, 2025 Canceled: Apr 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Apr 6 Ready for Release ⏸ Paused 98 —
Apr 6 → Apr 28 On Hold ▶ Running 16 16
Dispatch 0.0d
Holding 115.8d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
115.8 days
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Apr 28, 2026 (155 days early)
📅
114.9 days Total Age
⏱️
98.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 277 days old
🚨
Primary Delay 98.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
98.9d
On Hold
16.9d

💬 Activities, Notes & Communications

⚠️ Problem Description
iE33 Ultrasound System - IP 45402763 - SN 034VNN
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314173
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 99.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 6, 12:31 PM
From: Ready for Release
To: On Hold
Duration in Previous: 146d 23h
🚨 17.0 business days
🚫
Status: Canceled by Mandy Newman Apr 28, 9:26 AM
From: On Hold
To: Canceled
Duration in Previous: 21d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details