📍 Ny Cardiac Care Associates — 2426 Eastchester Rd, Bronx NY, 10469
Nov 10, 2025 → May 7, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (36 biz days early)
Active: 1 biz days
Paused: 120 biz days
🕐 Clock stopped: Canceled (May 7, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 6, 2026
120 business days (not counted)
Created: Nov 10, 2025Canceled: May 7, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → May 6
Ready for Release
⏸ Paused
120
—
Dispatch0.0d
Holding120.9d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
120.9 days
Created: Nov 10, 2025
Due: Jun 30, 2026
Completed: May 7, 2026 (54 days early)
📅
121.9 daysTotal Age
⏱️
120.9d in Ready for ReleaseLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
On Track
Canceled • 277 days old
🚨
Primary Delay120.9 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
120.9d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/06/2026 DMalloy - Called 718.708.5470 main line for this location. Asked for Stephanie Wierl. Reached a scheduling line. Asked to be transferred directly to the office. Rep refusing to transfer. Will look for an alternate POC.
05/06/2026 DMalloy - Called 718.708.5650 main line for this location. Someone picked up and placed me on hold for more than 5 minutes...Hung up. Will call back. - Not the correct office Number.
05/06/2026 DMalloy - Called 845.234.5778 for Stephanie Wierl. No answer. Left a VM or a call back. Followed up with an email Proposing 5/15 at 1pm
swierl@montefiore.org
05/01/2026 DMalloy - follow up email sent to the POC proposing FSE Vivian be onsite on Friday, May 15, 2026 at 10am.
swierl@montefiore.org
02/24/2026 SRobinson-Called Stephanie Wierl, (845) 234-5778. It went to VM, LM going to follow up with an email as well.
02/17/2026 SRobinson- Called Stephanie Wierl, (845) 234-5778. It went to VM, LM. Also going to follow up with an email as well.
02/11/2026 SRobinson- Called Stephanie Wierl, (845) 234-5778. It went to VM, LM. Followed up with email.
02/03/2026 SRobinson- Sendig email to to swierl@montefiore.org to confirm and schedule.
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 109626172 - SN US524B1100
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed May 6, 2026
05/06/2026 DMalloy - Called 718.708.5650 main line for this location. Someone picked up and placed me on hold for more than 5 minutes...Hung up. Will call back.
📞
Call
Completed May 6, 2026
05/06/2026 DMalloy - Called 845.234.5778 for Stephanie Wierl. No answer. Left a VM or a call back. Followed up with an email Proposing 5/15 at 1pm
swierl@montefiore.org
📋
Outbound to +18452345778
Completed Feb 24, 2026
02/24/2026 SRobinson-Called Stephanie Wierl, (845) 234-5778. It went to VM, LM going to follow up with an email as well.
📋
Outbound to +18452345778
Completed Feb 17, 2026
02/17/2026 SRobinson- Called Stephanie Wierl, (845) 234-5778. It went to VM, LM. Also going to follow up with an email as well.
📋
Outbound to +18452345778
Completed Feb 11, 2026
02/11/2026 SRobinson- Called Stephanie Wierl, (845) 234-5778. It went to VM, LM. Followed up with email.
📞
Call
Completed Feb 3, 2026
02/03/2026 SRobinson- Sendig email to to swierl@montefiore.org to confirm and schedule.
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314174
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:40 AM