Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314175 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University of Pennsylvania — 1 Convention Ave, Philadelphia PA, 19104

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 38 biz days
Paused: 151 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 22, 2026
151 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Jun 22 → Aug 15, 2026
38 business days (counted)
Running total: 38 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 22 Ready for Release ⏸ Paused 151 —
Jun 22 → Aug 15 Scheduled ▶ Running 38 38
Dispatch 0.0d
Holding 151.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
151.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (76 days left)
📅
189.9 days Total Age
⏱️
151.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 151.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
151.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/22/2026 ARuby - Called Dawn Powers 610.755.5737 She advised these can only be scheduled on Tuesdays. Proposed Sept 1st she confirmed. Dispatching to Jason Yenser. Sent confirmation email to

Dawn.Powers@pennmedicine.upenn.edu 


06/17/2026 ARuby - Rcvd email from Dawn advising she returns from her FMLA 6/22 and asked to follow up then. Setting reminder to call her monday to schedule


06/10/2026 Rbailey - Called 610.755.5737 AI asked say name and reason for calling. NA Left VM. Advised I was resending email for visibility


06/02/2026 Rbailey - Sent 1st Attempt Email to Powers, Dawn <Dawn.Powers@pennmedicine.upenn.edu> to propose Jason Yenser to come onsite Sept 3 @9

⚠️ Problem Description
EPIQ CVxi Ultrasound System - IP 82390844 - SN US521B2210
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314175
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 152.0 business days
👷
▶
3 Technician Assigned Jun 22, 3:53 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-01T17:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 224d 3h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 1, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details