Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314176 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University of Pennsylvania — 1 Convention Ave, Philadelphia PA, 19104

Nov 10, 2025 → Sep 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (41 biz days early)
Active: 50 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Sep 1, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 22, 2026
151 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Jun 22 → Sep 1, 2026
50 business days (counted)
Running total: 50 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 22 Ready for Release ⏸ Paused 151 —
Jun 22 → Sep 1 Scheduled ▶ Running 50 50
Dispatch 0.0d
Holding 151.9d (excluded)
Coordinators 50.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
151.9 days
Coordinators
50.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 1, 2026 (59 days early)
📅
201.9 days Total Age
⏱️
151.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
49.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 151.9 days stuck in "Ready for Release"
⏱️
Total Delay 49.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
151.9d
Scheduled
50.5d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/27/2026 ARuby - Sent appointment reminder email to Dawn.Powers@pennmedicine.upenn.edu


06/22/2026 ARuby - Called Dawn Powers 610.755.5737 She advised these can only be scheduled on Tuesdays. Proposed Sept 1st she confirmed. Dispatching to Jason Yenser. Sent confirmation email to

Dawn.Powers@pennmedicine.upenn.edu 


06/17/2026 ARuby - Rcvd email from Dawn advising she returns from her FMLA 6/22 and asked to follow up then. Setting reminder to call her monday to schedule


06/10/2026 Rbailey - Called 610.755.5737 AI asked say name and reason for calling. NA Left VM. Advised I was resending email for visibility


06/02/2026 Rbailey - Sent 1st Attempt Email to Powers, Dawn <Dawn.Powers@pennmedicine.upenn.edu> to propose Jason Yenser to come onsite Sept 3 @9

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVxi Ultrasound System - IP 84693959 - SN US621B0208
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314176
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 152.0 business days
👷
▶
3 Technician Assigned Jun 22, 3:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-01T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 224d 3h
🚨 51.0 business days
⏱️
6x Labor Added Sep 1, 3:47 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 1.5, 0.5, 67
⏱️
▶
2 Labor Added Sep 1, 7:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 71d 3h, 0m
⏱️
▶
2 Labor Added Sep 2, 2:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 28m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Sep 4, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 50.5 business days (threshold: 2.0 business days)
Exceeded by 48.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 1, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03362421 Labor Open 2.5 $0.00 Sep 1, 3:47 PM
WL-03362422 Labor Open 1.5 $275.00 Sep 1, 3:47 PM
WL-03362423 Labor Open 0.5 $0.00 Sep 1, 3:47 PM
WL-03362424 Expenses Open 1 $0.00 Sep 1, 3:47 PM
WL-03362425 Travel Open 67 $0.00 Sep 1, 3:47 PM
WL-03362426 Travel Open 67 $0.00 Sep 1, 3:47 PM
WL-03363126 Labor Open 1.5 $0.00 Sep 1, 7:05 PM
WL-03364554 Labor Open - $38.00 Sep 2, 2:30 PM

Details