📍 Sarasota Memorial Hospital — 1700 S Tamiami Trl, Sarasota FL, 34239
Nov 10, 2025 → Jun 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (94 biz days early)
Active: 0 biz days
Paused: 148 biz days
🕐 Clock stopped: Completed (Jun 16, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025Completed: Jun 16, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 16
Ready for Release
⏸ Paused
148
—
Jun 16 → Jun 16
Assigned
▶ Running
0
0
Dispatch0.0d
Holding148.9d (excluded)
Billing3.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
148.9 days
Billing
3.0 days
Over SLA
Created: Nov 10, 2025
Due: Oct 30, 2026
Completed: Jun 16, 2026 (136 days early)
📅
148.9 daysTotal Age
⏱️
148.9d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
2.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay148.9 days stuck in "Ready for Release"
⏱️
Total Delay2.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d
Closed
0.3d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/16/2026 RArnold - Created case activity for Philips and canceled EWO.
06/16/2026 Tholmes - Rcvd a call from Paul in Bio Med, and he stated they do not have 3rd party vendors come in to do PMs. As they do them or Philips. Paul-wroblewski@smh.com. Send EL.
06/16/2026 Tholmes - Cld 941-917-9000 to conf info; xfer to Bio med 941-917- 1492; no ans VM/LM.
06/16/2026 RArnold - EWO had wrong Address in it. Updated address and Planner name.
06/16/2026 ARuby - Rcvd email from Bobbi advising the EL says “Functional Location, Sarasota Memorial Hospital” with Winchester Imaging’s address. Getting with Rebecca which planner needs to call that site.
06/09/2026 ARuby - Rcvd email from bbailey@winradpc.com advising they no longer have this device. Sent EL to Bobbi to sign.
06/08/2026 ARuby - Sent 1st Attempt to bbailey@winradpc.com to propose Allan Klus Bobbi Bailey (540) 431-3534
🔧Work Performed
Planner labor only for attempts made
⚠️Problem Description
Transducer, X8-2t - IP 120545955 - SN F0MVQ0
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Jun 16, 2026
06/16/2026 Tholmes - Rcvd a call from Paul and states they do not have 3rd party vendors come in to do PMs. As they do them or Philips. Paul-wroblewski@smh.com. Send EL.
📞
Call
Completed Jun 16, 2026
06/16/2026 Tholmes - Cld 941-917-9000 to conf info; xfer to Bio med 941-917- 1492; no ans VM/LM.
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Winchester Radiologists PC - Winchester, VA - WO-13705200
Completed Jun 8, 2026
To: bbailey@winradpc.com
CC: central.scheduling@emsar.com; autumn.ruby@emsar.com; ricky.bailey@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Winchester Radiologists PC - Winchester, VA - WO-13705200
Body:
Good afternoon Bobbi,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EM
MSG
RE EXTERNALAuthorized Service Partner Philips ULS Preventive Maintenance - Winchester Radiologists PC - Winchester VA - WO-13705200
Jun 9, 2026
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314177
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:43 AM