Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314178 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Fair Oaks Imaging Center PC — 4001 Fair Ridge Dr, Fairfax VA, 22033

Nov 10, 2025 → Jul 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (41 biz days early)
Active: 55 biz days
Paused: 103 biz days
🕐 Clock stopped: Completed (Jul 1, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸103d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 13, 2026
103 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
Apr 13 → Jul 1, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Apr 13 Ready for Release ⏸ Paused 103 —
Apr 13 → Jul 1 Scheduled ▶ Running 55 55
Jul 1 → Jul 1 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Holding 103.9d (excluded)
Coordinators 56.0d
Field Work 0.5d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
103.9 days
Coordinators
56.0 days
Over SLA
Field Work
0.5 days
Billing
0.4 days
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Jul 1, 2026 (60 days early)
📅
158.9 days Total Age
⏱️
103.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
54.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 103.9 days stuck in "Ready for Release"
⏱️
Total Delay 54.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
103.9d
Scheduled
56.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 ARuby - Sent email on wrong chain. Sending her correct information for scheduled date/time time for all devices scheduled July 1st and July 2nd. (This is for July 1st)

06/23/2026 ARuby - Called 703-328-6930 Jennifer Reynolds to push back scheduled time. She was on her way into the office and said yes for the time being and will respond to my email to solidify. Sent email to jreynolds@restonradiology.com. Updated scheduled time.


04/13/2026 Rbailey - Rcvd email from Jennifer Reynolds advising to proceed with Below DateTime. Dispatching and sending email


04/10/2026 Rbailey - Sent 1st Attempt Email to Jennifer Reynolds jreynolds@restonradiology.com to propose Allan Klus come onsite July 1 @9am

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 105216013 - SN US723D0167
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314178
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 104.0 business days
👷
▶
3 Technician Assigned Apr 13, 11:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-01T13:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 153d 23h
🚨 50.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 23, 12:10 PM
Scheduled For: 2026-07-01T16:30:00.000+0000
⚠️ 7.0 business days
🔧
▶
2 Status: Tech On Site Jul 1, 10:51 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 0.25
⏱️
▶
2 Labor Added Jul 1, 11:56 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 7m
🚗
Travel Added Jul 1, 12:18 PM
Type: Travel
Status: Open
Qty: 60
💵
Expenses Added Jul 1, 12:27 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Allan Klus Jul 1, 2:25 PM
From: Completed
To: Tech Off Site
Duration in Previous: 2h 26m
🏁
Status: Closed by Allan Klus Jul 1, 2:37 PM
From: Tech Off Site
To: Closed
Duration in Previous: 12m
⏱️
Labor Added Jul 2, 11:31 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 2, 11:41 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 3m
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 53m
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 56.0 business days (threshold: 2.0 business days)
Exceeded by 54.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 1, 12:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03280405 Labor Open 1.5 $0.00 Jul 1, 10:55 AM
WL-03280406 Labor Open 0.25 $0.00 Jul 1, 10:55 AM
WL-03280490 Labor Open 1.25 $275.00 Jul 1, 11:56 AM
WL-03280518 Travel Open 60 $0.00 Jul 1, 12:18 PM
WL-03280524 Expenses Open 1 $0.00 Jul 1, 12:27 PM
WL-03281960 Labor Open - $38.00 Jul 2, 11:31 AM

Details