Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314181 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032

Nov 10, 2025 → Aug 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (75 biz days early)
Active: 58 biz days
Paused: 127 biz days
🕐 Clock stopped: Canceled (Aug 10, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 14, 2026
126 business days (not counted)
58d
▶ Clock Running
Status: Canceled
May 14 → Aug 7, 2026
58 business days (counted)
Running total: 58 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Aug 10, 2026
1 business day (not counted)
Created: Nov 10, 2025 Canceled: Aug 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 14 Ready for Release ⏸ Paused 126 —
May 14 → Aug 7 Canceled ▶ Running 58 58
Aug 7 → Aug 10 Ready for Release ⏸ Paused 1 —
Dispatch 0.0d
Holding 128.7d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
128.7 days
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Aug 10, 2026 (112 days early)
📅
185.9 days Total Age
⏱️
126.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 277 days old
🚨
Primary Delay 126.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
128.7d
Canceled
58.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
RTP Per Stone
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 68002735 - SN US116B0322
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314181
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 127.0 business days
🚫
Status: Canceled by Rebecca Arnold May 14, 6:05 PM
From: Ready for Release
To: Canceled
Duration in Previous: 185d 5h
🚨 58.7 business days
✅
Status: Ready for Release by Rebecca Arnold Aug 7, 1:45 PM
From: Canceled
To: Ready for Release
Duration in Previous: 84d 19h
⏳ 2.0 business days
🚫
Status: Canceled by Rebecca Arnold Aug 10, 10:10 AM
From: Ready for Release
To: Canceled
Duration in Previous: 2d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details