Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314182 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Virginia Cardiovascular Specialist — 7611 Forest Ave, Richmond VA, 23229

Nov 10, 2025 → Jun 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (88 biz days early)
Active: 0 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Jun 25, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 25, 2026
154 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Jun 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 25 Ready for Release ⏸ Paused 154 —
Jun 25 → Jun 25 Assigned ▶ Running 0 0
Jun 25 → Jun 25 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 154.9d (excluded)
Coordinators 0.1d
Field Work 0.0d
Billing 5.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
154.9 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
5.0 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Jun 25, 2026 (127 days early)
📅
154.9 days Total Age
⏱️
154.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay 154.9 days stuck in "Ready for Release"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.9d
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/25/2026 ARuby - Cheryl responded with the signed EL. WO to close.

06/25/2026 ARuby - Called Cheryl (804) 512-6261 to ask if she wants to proceed. Told her I sent another email with the EL to sign.

06/10/2026 ARuby - Rcvd email from customer advising this device is not in use and asked if the PM was necessary. I sent Cheryl an email with attached EL.

06/04/2026 Rbailey - Sent 1st Attempt Email to Cheryl H. Squares <csquares@vacardio.com>; Kelly Hackler <ktreynor@vacardio.com> to propose Allan Klus to come onsite Sept 3 @9am 

🔧 Work Performed
Exeption Letter
⚠️ Problem Description
CX50 Ultrasound System - IP 75337417 - SN SG21800130
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314182
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 155.0 business days
👷
▶
2 Status: Assigned Jun 25, 1:49 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Autumn Ruby
Technician: Fady Messak
🗓️
▶
4 Status: Scheduled Jun 25, 2:24 PM
Status: Scheduled → Dispatch Scheduled → Status: Closed → Labor Added
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-25T04:00:00.000+0000
🏁
Status: Closed by Autumn Ruby
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jun 26, 10:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 7m
⚠️ 5.0 business days
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 17h

Bottlenecks

Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jun 25, 12:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03273613 Labor Open 0.016666666666667 $38.00 Jun 25, 2:27 PM

Details