Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314183 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NYU Langone Ambulatory Care — 1111 Franklin Ave, Garden City NY, 11530-1617

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
5 biz days remaining
Active: 8 biz days
Paused: 228 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸228d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 9, 2026
228 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 22, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 9 Ready for Release ⏸ Paused 228 —
Oct 9 → Oct 22 Scheduled ▶ Running 8 8
Dispatch 0.0d
Holding 228.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
228.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (8 days left)
📅
236.9 days Total Age
⏱️
228.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 345 days old
🚨
Primary Delay 228.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
228.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/2026 DMalloy - Reminder email sent to customer for next weeks appt.  

dawn.ruggia@nyulangone.org


10/09/2026 DMalloy -Emailed received from customer Dawn Ruggia advising that she is the new POC for that device along with Caroline McMillen. She also agreed to have FSE Vivian onsite on Thursday, October 29, 2026, at 1:30pm.  

dawn.ruggia@nyulangone.org


10/08/2026 DMalloy -Called 516-213-3604 for Mary Mackey. No Answer. Left a VM for a call back. Followed up with an email proposing FSE Vivian complete this device on Tuesday, October 27, 2026 at 2pm

Caroline.Mcmillen@nyulangone.org

mary.mackey@nyulangone.org

zara.bajwa@nyulangone.org


10/06/2026 DMalloy - Follow Up email sent to the customer offering updated proposed dates.  

Caroline.Mcmillen@nyulangone.org

mary.mackey@nyulangone.org

zara.bajwa@nyulangone.org


06/22/2026 Rbailey - Called 516.213.3604 Mary Mackey. Resending email for FU as NA Left VM


06/11/2026 Rbailey - Called 516.213.3604 for Mary. NA Left VM for FU. Resending email for FU


06/09/2026 DMalloy - First Contact email sent to customer Mary Mackey confirming the device location, serial number and proposed a date and time for a visit. 

mary.mackey@nyulangone.org

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 77697047 - SN US918B1011
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314183
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 229.0 business days
👷
▶
4 Technician Assigned Oct 9, 9:24 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-29T04:00:00.000+0000, 2026-10-29T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 332d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-29T17:30:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 29, 1:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details