Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314184 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Carilion Health System — 2823 Franklin Rd SW Ste A, Roanoke VA, 24014

Nov 10, 2025 → Apr 15, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Sep 22, 2026

✓ SLA Met (110 biz days early)

Active: 0 biz days

Paused: 105 biz days

🕐 Clock stopped: Canceled (Apr 15, 2026)

▶ Clock Running

Status: Created

Nov 10 → Nov 10, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸105d

⏸ Clock Paused

Status: Ready for Release

Nov 10 → Apr 15, 2026

105 business days (not counted)

Created: Nov 10, 2025 Canceled: Apr 15, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 10 → Nov 10	Created	▶ Running	0	0
Nov 10 → Apr 15	Ready for Release	⏸ Paused	105	—

Dispatch 0.0d

Holding 105.9d (excluded)

✓ SLA Met

Dispatch
0.0 days

Holding (excluded from total)
105.9 days

Created: Nov 10, 2025 Due: Sep 22, 2026 Completed: Apr 15, 2026 (160 days early)

📅

105.9 days Total Age

⏱️

105.9d in Ready for Release Longest Stage

🔄

2 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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On Track

Canceled • 277 days old

🚨

Primary Delay 105.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Release

105.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        RTP Per Stone                    

⚠️ Problem Description

                        Affiniti 70 Ultrasound System - IP 120119411 - SN US825F0719                    

📞 Call Description

                        PM - Warranty - BG Required PM                    

Timeline

📋

Work Order Created Nov 10, 11:27 AM

Work Order: WO-01314184

Type: Preventive Maintenance

Priority: PC

✅

Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM

From: Entered

To: Ready for Release

Duration in Previous: 16m

🚨 106.0 business days

🚫

Status: Canceled by Rebecca Arnold Apr 15, 5:53 PM

From: Ready for Release

To: Canceled

Duration in Previous: 156d 5h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Nov 10, 11:27 AM

Invoice #

N/A