Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314185 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UMMHC Marlborough Hospital — 157 Union St, Marlborough MA, 01752

Nov 10, 2025 → Aug 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 27, 2026
✓ SLA Met (16 biz days early)
Active: 50 biz days
Paused: 132 biz days
🕐 Clock stopped: Completed (Aug 5, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 22, 2026
132 business days (not counted)
▶ Clock Running
Status: Assigned
May 22 → May 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
May 22 → Aug 5, 2026
50 business days (counted)
Running total: 50 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 22 Ready for Release ⏸ Paused 132 —
May 22 → May 22 Assigned ▶ Running 0 0
May 22 → Aug 5 Scheduled ▶ Running 50 50
Dispatch 0.0d
Holding 132.9d (excluded)
Coordinators 51.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
132.9 days
Coordinators
51.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 27, 2026 Completed: Aug 5, 2026 (22 days early)
📅
182.9 days Total Age
⏱️
132.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
49.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 132.9 days stuck in "Ready for Release"
⏱️
Total Delay 49.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
132.9d
Scheduled
51.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/22/2026 mklose rcvd email from Kevin Early confirm April August 5th @8am

05/18/2026 YEspino sent an email out to Kevin Earl to try and verify the pm in question. Email: Kevin.Earl@intelashealth.com


05/18/2026 YEspino Called 508-216-6063 to speak to Gail over the pm in question. Was able to speak to Gail and she advised that this device is not located at the location in question. she send over the email to Kevin Earl who can better assist me Email: Kevin.Earl@intelashealth.com


05/11/2026 YEspino sent a follow up email to Gail @ gail.brown@crothall.com to follow up over the previous email sent to verify the device in question.


05/11/2026 YEspino Called 508-216-6063 to follow up with Gail over the device in question. Was unable to speak to her so i left a message.


05/06/2026 YEspino Called 508-216-6063 to speak to Gail Brown to verify the device needing a pm. Was unable to speak to her so i left a message. Right after the call i recieved a Txt message saying she would be out till monday.


05/04/2026 mklose sent 1st attempt email to Gail Brown. Gail.Brown@Crothall.com

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120061423 - SN RD825B0457
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314185
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 133.0 business days
👷
▶
3 Technician Assigned May 22, 10:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 192d 22h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-05T12:00:00.000+0000
🚨 51.0 business days
⏱️
4x Labor Added Aug 5, 3:27 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 0.5, 45
✔️
▶
2 Status: Completed Aug 5, 6:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 3m
⏱️
Labor Added Aug 6, 2:07 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 2:16 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 42m
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 24m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 51.0 business days (threshold: 2.0 business days)
Exceeded by 49.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Aug 5, 8:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03322369 Labor Open 1 $0.00 Aug 5, 3:27 PM
WL-03322370 Labor Open 2 $275.00 Aug 5, 3:27 PM
WL-03322371 Labor Open 0.5 $0.00 Aug 5, 3:27 PM
WL-03322372 Travel Open 45 $0.00 Aug 5, 3:27 PM
WL-03323920 Labor Open - $38.00 Aug 6, 2:07 PM

Details