Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314186 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Penn Medicine Washington Square – Floor 20 — 800 Walnut St., PHILADELPHIA PA, 19107

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Aug 25, 2026
6 biz days remaining
Active: 41 biz days
Paused: 148 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Jun 16 → Aug 15, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 16 Ready for Release ⏸ Paused 148
Jun 16 → Aug 15 Scheduled ▶ Running 41 41
Dispatch 0.0d
Holding 148.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
148.9 days
Created: Nov 10, 2025 Due: Aug 25, 2026 (10 days left)
📅
189.9 days Total Age
⏱️
148.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 148.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/03/2026 ARuby - Sent 1 week prior reminder email to zachary.staker@pennmedicine.upenn.edu

06/16/2026 ARuby - Dispatching to Jason Yenser for Aug 17 @10:30

06/16/2026 ALuman - email reply rom Zac suggested alternate dates to schedule. Sent reply to propose Aug 17 @ 10:30am

06/09/2026 ARuby - Rcvd email from Zac asking if we can schedule 8/14. Advised him Jason Yenser is on PTO every friday until end of year. I asked if there was a better day of the week

06/09/2026 ALuman - sent follow up email to Zac to propose 7/27 for scheduling

06/04/2026 ARuby - Rcvd email from Zac advising he can help and provided correct address. Resent email proposing scheduling date. Zac Staker (302) 299-9482 zachary.staker@pennmedicine.upenn.edu. Penn Medicine Washington Square – Floor 20. 800 Walnut St. PHILADELPHIA, PA 19107


06/02/2026 ALuman - per email response, POC to schedule is Zac Staker zachary.staker@pennmedicine.upenn.edu (302) 299-9482. he advised he has reached out to solidify best date for PM and will reach back out w/ update.

05/29/2026 DMalloy - Called 267.357.3819 for Samir Shah. No answer. Left a VM for a call back. Following up by resending the proposal email. Included Samantha Jacoby on the email. POC located on PWO incident WO for this device.  

samir.shah@pennmedicine.upenn.edu

samantha.jacoby@pennmedicine.upenn.edu


05/28/2026 ARuby - Called Joseph Porrini 2674416117 <Joseph.Porrini@pennmedicine.upenn.edu> He said he doesnt handle ULS PMs but will send my email to the correct person. Called Samir (267) 357-3819 VM/LM sent email to samir.shah@pennmedicine.upenn.edu


05/20/2026 ARuby - PWO says site is University of PA. Found contact for Samir Shah. First contact email sent to Samir Shah(267) 357-3819 samir.shah@pennmedicine.upenn.edu

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120063869 - SN RD825B0189
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314186
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 149.0 business days
👷
3 Technician Assigned Jun 16, 10:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-17T14:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 217d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 17, 10:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details