Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314190 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hartford Hospital — 75 Jefferson St, Hartford CT, 06106

Nov 10, 2025 → Aug 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 15, 2026
✓ SLA Met (47 biz days early)
Active: 46 biz days
Paused: 138 biz days
🕐 Clock stopped: Canceled (Aug 7, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 2, 2026
138 business days (not counted)
46d
▶ Clock Running
Status: Canceled
Jun 2 → Aug 7, 2026
46 business days (counted)
Running total: 46 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Aug 7, 2026
0 business days (not counted)
Created: Nov 10, 2025 Canceled: Aug 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 2 Ready for Release ⏸ Paused 138 —
Jun 2 → Aug 7 Canceled ▶ Running 46 46
Aug 7 → Aug 7 Ready for Release ⏸ Paused 0 —
Dispatch 0.0d
Holding 139.0d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
139.0 days
Created: Nov 10, 2025 Due: Oct 15, 2026 Completed: Aug 7, 2026 (69 days early)
📅
184.9 days Total Age
⏱️
138.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 277 days old
🚨
Primary Delay 138.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
139.0d
Canceled
46.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
06/01/2026 RArnold - PWO RTP, keeping open until Fady talks with Philips about getting Wo back
⚠️ Problem Description
Affiniti CVx Ultrasound Circular Edition - IP 120757546 - SN US624R0149
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314190
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 139.0 business days
🚫
Status: Canceled by Rebecca Arnold Jun 2, 12:57 PM
From: Ready for Release
To: Canceled
Duration in Previous: 204d 0h
🚨 47.0 business days
✅
Status: Ready for Release by Rebecca Arnold Aug 7, 1:45 PM
From: Canceled
To: Ready for Release
Duration in Previous: 66d 0h
🚫
Status: Canceled by Rebecca Arnold Aug 7, 2:10 PM
From: Ready for Release
To: Canceled
Duration in Previous: 24m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details