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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314193 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inova Heart & Vascular Institute — 3300 Gallows Rd, Falls Church VA, 22042

Nov 10, 2025 → Aug 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 29, 2026
✓ SLA Met (36 biz days early)
Active: 41 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Aug 7, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 7, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 7 Scheduled ▶ Running 41 41
Aug 7 → Aug 7 Entered ▶ Running 0 41
Aug 7 → Aug 7 Assigned ▶ Running 0 41
Aug 7 → Aug 7 Scheduled ▶ Running 0 41
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 41.9d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
41.9 days
Over SLA
Billing
6.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 29, 2026 Completed: Aug 7, 2026 (53 days early)
📅
184.9 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
44.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 44.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
41.9d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/07/2026 RArnold - Unsharring per Stone

06/09/2026 ARuby - Dispatching to Allan Klus for 9/1

06/09/2026 Rbailey - Called 703.776.3127 Spoke with Perry as Abdulaziz. Confirmed that these devices are at 3300 as Freddy had said they were at the Hospital. Will have WOs dispatched and email sent


06/08/2026 ARuby - Rcvd email from Alaraini, Abdulaziz <Abdulaziz.Alaraini@inova.org> advising Sept 1st @9am is tentative date and he will get with the clinical team to confirm.


06/02/2026 Rbailey - Rcvd email from Freddy advising this device is at Inova Fairfax Hospital and maybe Ethan Young can help you schedule. Ethan is on Email.


06/01/2026 Rbailey - Sent 1st Attempt Email to Freddy.Melgar@inova.org to propose Allan Klus to come onsite Sept 1 @9am 

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120600360 - SN US925B0435
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314193
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 144.0 business days
👷
▶
3 Technician Assigned Jun 9, 12:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-01T13:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 210d 23h
🚨 42.0 business days
🆕
▶
3 Status: Entered Aug 7, 10:06 AM
Status: Entered → Technician Assigned → Status: Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GbkeQQAR, Fady Messak
👷
Status: Assigned by Rebecca Arnold
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
📅
▶
4 Dispatch Scheduled Aug 7, 10:12 AM
Dispatch Scheduled → Status: Completed → Labor Added → Status: Ready to Bill
✔️
Status: Completed by Rebecca Arnold
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 17h

Bottlenecks

Scheduled
Duration: 41.9 business days (threshold: 2.0 business days)
Exceeded by 39.9 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Aug 7, 12:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03325330 Labor Open 0.016666666666667 $38.00 Aug 7, 10:13 AM

Details