Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314195 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Jefferson Urology — 354 Hurffville Cross Keys Road, Sewell NJ, 08080

Nov 10, 2025 → Jul 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (38 biz days early)
Active: 54 biz days
Paused: 107 biz days
🕐 Clock stopped: Completed (Jul 7, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 17, 2026
107 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Apr 17 → Jul 7, 2026
54 business days (counted)
Running total: 54 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 7, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Apr 17 Ready for Release ⏸ Paused 107 —
Apr 17 → Jul 7 Scheduled ▶ Running 54 54
Dispatch 0.0d
Holding 107.9d (excluded)
Coordinators 55.0d
Field Work 1.3d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
107.9 days
Coordinators
55.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Jul 8, 2026 (53 days early)
📅
162.9 days Total Age
⏱️
107.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
53.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 107.9 days stuck in "Ready for Release"
⏱️
Total Delay 53.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
107.9d
Scheduled
55.0d / 2.0d SLA
Completed
1.3d / 1.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 ARuby - Rcvd email from Traci.Hoolahan@Jefferson.edu updating contacts.

Scheduled Point of Contact Traci Hoolahan 609.313.8273 traci.hoolahan@jefferson.edu

Onsite Point of Contact Email: rachel.petrillo@jefferson.edu & rosana.pena@jefferson.edu


06/30/2026 ARuby - Sent appointment reminder email to beverly.scarlett@jefferson.edu

05/05/2026 - ARuby - Updating scheduled dates to match. DIspatching for 7/7

04/17/2026 Rbailey - Called 609.471.6091 Spoke with Beverly. She advised they could do 830 on the 7th. Confirming other devices and then scheduling


04/17/2026 Rbailey - Called 215.834.2881 Spoke with Marlene. She Advised that the POC for this device would be beverly.scarlett@jefferson.edu 609.471.6091 as this device is at Jefferson Primary & Specialty Care – Fish Pond Road 354 Hurffville - Cross Keys Road

Sewell, NJ 08080


04/16/2026 Rbailey - Sent 1st Attempt to sandra.ross@jefferson.edu & william.rice@jefferson.edu & marlene.vallett@jefferson.edu to propose Jason Yenser July 7 @ 1pm

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 105453382 - SN US723F0254
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314195
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 108.0 business days
👷
▶
3 Technician Assigned Apr 17, 10:26 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-07T12:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 157d 21h
🚨 55.0 business days
⏱️
5x Labor Added Jul 7, 12:16 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 1.75, 82, 80
✔️
Status: Completed by Jason Yenser Jul 7, 5:26 PM
From: Scheduled
To: Completed
Duration in Previous: 81d 6h
🏁
Status: Closed by Jason Yenser Jul 8, 10:42 AM
From: Completed
To: Closed
Duration in Previous: 17h 16m
⏱️
▶
2 Labor Added Jul 8, 2:06 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 27m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 55.0 business days (threshold: 2.0 business days)
Exceeded by 53.0 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jul 7, 8:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03285497 Labor Open 2.5 $0.00 Jul 7, 12:16 PM
WL-03285498 Labor Open 1.5 $275.00 Jul 7, 12:16 PM
WL-03285499 Labor Open 1.75 $0.00 Jul 7, 12:16 PM
WL-03285500 Travel Open 82 $0.00 Jul 7, 12:16 PM
WL-03285501 Travel Open 80 $0.00 Jul 7, 12:16 PM
WL-03287254 Labor Open - $38.00 Jul 8, 2:06 PM

Details